Sr. Manager of Client Success - Pharma - 1421266LMM_14-4658

Beacon Hill Staffing Group, LLC • Topeka, KS • 2w ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13291811 Our client, in the pharmaceutical space, Senior Manager of Client Success is a player/coach role that serves as the principal liaison for clients and internal stakeholders focused on overseeing flawless execution of patient engagement programs, managing the client relationship with an eye on growing the business relationships, and managing/ coaching a team of Customer Success Managers and/or Customer Success Associates. A successful SMCS is a proven leader able to develop trusted client relationships and determine an execution path when confronted with ambiguity and unique circumstances.

Senior Manager of Client Success is a client-facing role with key responsibilities of estimating, program design, contracting and reporting to align to company financial objectives and optimize overall program success and strategic client goals They will be key stakeholders in any escalations or troubleshooting needs. They collaborate closely with various internal teams such as Sales, Clinical Solutions, Creative, Analytics, Operations, Finance, Network and Legal and may be a point of contact for critical technical issues with Engineering, Product Support and Data Architecture.

Role Responsibilities:

Manage, coach and develop direct reports to increase skills and core

competencies

Manage a pharma book of business to oversee programs throughout the

entire program lifecycle including estimation, contracting, design and reporting

Build strong client relationships as a trusted advisor, identify

Monitoring opportunities to grow business and extend client

relationships

Deliver program status reports and presentations to clients and

internal stakeholders

Manage CSMs and/or CSAs to support flawless execution of patient

engagement programs that deliver results for clients

Serve as internal advocate for client goals and requirements,

coordinating with multiple internal groups to identify and meet client needs within program framework.

Monitor program execution, performance, progress and budget, plus

forecast revenue

Collaborate with Analytics on measurement planning, execution, and

reporting

Utilize data understanding and strong data management practices to

interpret budget trends, identify discrepancies, and ensure accuracy in reporting.

Maintain and organize client data within Salesforce and CRM systems

Develop and maintain internal processes and documentation needed for

efficient operations

Contribute to or lead special projects in collaboration with other

departments when assigned

Qualifications & Experience:

Bachelor\'s degree, or equivalent experience

3+ years people management experience

8+ years Client Success or Account Management experience

3+ years pharma DTC advertising experience

Skilled at understanding and working with data

Company Values:

Operate with Integrity. Do what\'s right, even when no one is

watching.

Innovate with Passion. Believe in the power of innovation to create

positive change.

Seek to Solve. Tackle challenges head-on.

Commit to Continuous Improvement. Challenge ourselves to be better

every day.

Leverage Collective Strengths. Work as a team to foster open and

transparent communication.

Skills & Core Competencies

Proficient in Microsoft Office applications, with an emphasis on

power point development

Proficient with CRM software, including Salesforce, for client data

organization and lifecycle tracking

Demonstrated people management skills, including effective

communication and the ability to navigate complex situations

Excellent communicator across all modals

Excellent time management and problem-solving skills

Capable of adapting quickly to situations

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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