Food & Beverage Supervisor

Sherman Associates, Inc. • Duluth, MN • 1w ago

Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends.

Pay: $19/hour.

ESSENTIAL FUNCTIONS

Monitors adherence to quality and safety standards

Works closely with the F&B manager and culinary team to provide and ensure efficient service

Promotes teamwork within the Food and Beverage department and between other departments to ensure smooth operations and quality service

Food and Beverage Supervisors must also have a the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, and lack of staff members

Supervises front of the house associates including staff direction, coaching, training and evaluating

Monitors the service of food and drinks to guests and customers, and demonstrates knowledge of labor laws and health compliance regulations, customer satisfaction and brand standards

Manages the daily activities of the food and beverage function

Rallies the team during heavy shifts, resolves conflicts, and does what it takes to get the job done

Keeps eyes on a lot of elements: food standards, costs, safety, etc.

Inspects equipment to determine repair or maintenance needs and cleanliness

Completes other tasks and duties as assigned based on business needs

Participates in the hire of new front of house staff, selecting, department training and evaluating performance expectations

Carries out disciplinary action as needed and according to policies and procedure

Maintains pertinent and appropriate records, reports, files, and schedules

Ensures all employees are informed of any changes to liquor licensing legislation

Assists with on-the-job training, and evaluates staff responsible Service and Alcohol testing

Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

Treats all guests in a manner that ensures their complete satisfaction

Strives to exceed guest expectations and meet brand standards

Provides quality customer service and continuous improvement in all areas of responsibility

Ensures ambiance and appearance of the dining room meets standards including linens, napkins, silverware, table set-up, centerpieces, etc.

Ensures that dining room service is in compliance with all local, federal and state regulations in relation to service, sanitation and personnel

Supervises and coordinates set-up and execution of internal and external events throughout the property

Produces required volume of work by planning, organizing, and prioritizing work duties

Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

Attends all required department and hotel meetings

Ensures all policies and procedures related to safety, health and sanitation standards are followed, including but not limited to MSDS information, safe work practices, infection control and universal precautions

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains and evaluates staff; prepares and conducts employee reviews and completes timecard approvals.

Required Experience:

Minimum Requirements:

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations

Ability to communicate effectively and follow directions in a multi-lingual environment

Having an eye for detail and creativity to look at things differently will be a key to developing the food and beverage experience

Able to demonstrate excellent written and verbal communication in English

Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

Requires 1 year supervisory experience, preferably in a restaurant, club, hotel, or service industry required

Ability to work long shifts for special events and large crowds

Sound knowledge of restaurant management software

Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors / external parties, and across internal divisions

A passion for the mission, vision, and values of Sherman Associates

Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

The work environment can be loud and busy. There are many kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery floors.

PHYSICAL REQUIREMENTS

Must be able to sit or stand in designated work area or other areas of the property throughout the day based on business needs

Must have the ability to move around freely throughout the designated work area and property, and necessity varies from day to day

Must be able to exert well-paced ability to reach tables and kitchen, as well as other departments of the hotel in a timely manner as needed

Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally

Requires grasping, writing, sitting or standing, using computer, moving about freely, repetitive motions, bending, reaching, crouching, and communicating effectively

Must be willing and able to wash hands frequently throughout the shift

Keyword: full time, food and beverage, server, restaurant, bar, bartender, service, customer service, food, hotel, hospitality, leadership, management, supervisor, hilton, canopy, downtown, minneapolis

From: Sherman Associates

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