Customer Service Representative

ManpowerGroup • Bolton, CT • 2d ago

Our client, a leading provider in power transmission solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support team, dedicated to ensuring customer satisfaction and providing exceptional service. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-focused approach, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Bolton, CT (In-Person)

Pay Range: $25/ hour

Shift: 8am-5pm Monday- Friday

What's the Job?

Provide exceptional customer service by answering calls, emails, and live chats promptly, professionally, and courteously.

Utilize computer systems and software to access customer information, process orders, and provide real-time solutions.

Assist customers with product inquiries, helping them understand the features, benefits, and best uses for our products.

Resolve customer issues effectively and efficiently, aiming for first-contact resolution when possible.

Document all interactions and feedback using the appropriate tools, ensuring accuracy and clarity in records.

What's Needed?

Computer proficiency with the ability to learn new software and systems quickly (experience with CRM software is a plus).

Excellent communication skills, both written and verbal, with a customer-focused approach.

Problem-solving abilities, with a knack for resolving customer issues in a timely and friendly manner.

Attention to detail, ensuring accurate data entry and consistent follow-up with customers.

2+ years of experience in customer service, with at least 6 months supporting or filling in for a supervisor.

What's in it for me?

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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