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Customer Service Specialist

Lamar University • Beaumont, TX • 1d ago

Position Information

Posting Number 20113106

Position Title Customer Service Specialist

FTE 1.0

Position Type Staff

Department Welcome Center

Position Summary Information

Job Summary/Basic Function

About This Role:

Lamar University is seeking a friendly and detail-oriented Customer Service Specialist to join our Enrollment Management team! Reporting to the Director of the Welcome, this role is the first point of contact for students, families, and campus visitors.

Lamar University seeks to recruit students from local and regional high schools and junior colleges by promoting our 200 academic programs and vibrant campus life. The Customer Service Specialist supports this mission by assisting prospective and current students and their families with the various processes and procedures required to enroll at Lamar University.

Key responsibilities include greeting visitors, responding to phone and email inquiries, scheduling tours, and assisting with events. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to multitask in a fast-paced environment.

What You'll Do - Position Responsibilities:

Serve as the first point of contact, manage walk-ins, and schedule follow-ups.

Provide in-depth expertise for division programs via phone, email, and chat.

Maintain departmental calendars and manage email accounts with timely responses.

Inform students of missing documents, resolve issues, and refer to campus services.

Update CRM data and oversee digital signage content.

Assist leadership with planned events and prospective student events.

Oversee phone systems, email accounts, and other communication tools.

Ensure smooth daily operations and system maintenance within Enrollment Services.

Conduct customer satisfaction surveys, prepare reports, and perform other assigned tasks.

Serve as a knowledge base for student staff and act as a liaison between admissions and student staff.

Key Competencies:

Experience in customer service, student services, admissions, or a related field

Strong communication and interpersonal skills, with the ability to interact professionally with students, families, faculty, and staff

Ability to manage multiple tasks efficiently in a fast-paced environment

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn new software systems quickly

Experience with CRM systems and data management

Strong problem-solving skills and the ability to work independently and as part of a team

Attention to detail and a high level of organization

Ability to maintain confidentiality and handle sensitive student information

Willingness to work some evenings and weekends for events

Understanding of FERPA regulations

Ability to assign tasks as needed to student assistants, work study students, seasonal employees, interns and part-time employee

Physical Requirements:

Able to lift 25 lbs and be able to perform a variety of physical tasks including lifting, bending, stooping, squatting, stair climbing and walking between buildings.

Who We Are:

Home to more than 17,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.

Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.

Benefits:

Health, dental & vision insurance

Life insurance

State of Texas Retirement plans

Tuition covered at 100% for employees, spouses and/or eligible dependents.

Paid time off - vacation, sick, and holidays.

To see more information about the available benefits, please visit: Benefits - Lamar University (https://www.lamar.edu/faculty-staff/human-resources/hr-services/benefits/index.html)

Minimum Qualifications

HSD or GED required

1 year of administrative experience required

Proficient in Microsoft Office

Ability to compose effective correspondence

EEO Statement

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications

3 years of administrative experience preferred

Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary $29,759-$38,686

Work Hours

Application Information

Posting Date 06/20/2025

Close Date 09/22/2025

Open Until Filled No

Special Instructions

NOTE : Previous applicants need not reapply.

Go to Apply

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