Customer Service Representative

Robert Half • Southbury, CT • 3d ago

Description

We are seeking a reliable and detail-oriented Customer Service Representative to join our client's team in Southbury, Connecticut. In this role, you will play a pivotal part in managing scheduling operations while delivering exceptional customer support. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to handle multiple scheduling requests with efficiency and professionalism.

Key Responsibilities:

Scheduling Coordination:

Manage scheduling activities, including maintaining appointment calendars, coordinating changes, and confirming appointments.

Communicate with customers regarding scheduling needs, cancellations, and rescheduling requests in a timely manner.

Customer Support:

Serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and providing information in a courteous and professional manner.

Ensure all interactions align with company policies and prioritize customer satisfaction.

Data Management:

Maintain accurate records of scheduling and customer interactions in CRM or scheduling software.

Update and manage customer profiles with contact information and service details.

Problem Resolution:

Resolve scheduling conflicts, late changes, or unexpected situations efficiently and effectively.

Escalate complex issues to the appropriate person or department for resolution when necessary.

Operational Support:

Collaborate with internal teams to ensure scheduling aligns with operational resources, such as staff availability and service capacity.

Monitor scheduling trends and provide feedback to improve efficiency and customer workflows.

Requirements

Qualifications and Skills Required:

Education:

High school diploma or equivalent required; Associate's degree or higher preferred.

Experience:

Previous experience in a customer service role required, with a focus on scheduling or coordination preferred.

Familiarity with scheduling software or CRM platforms is a plus (e.g., Salesforce, ServiceTitan, or similar).

Organizational Skills:

Strong ability to prioritize tasks, manage time effectively, and handle multiple scheduling requests simultaneously.

Communication Skills:

Excellent verbal and written communication skills for interactions with customers and team members.

Problem-Solving Ability:

Proactive approach to identifying and resolving scheduling conflicts or customer issues.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Experience working with scheduling or appointment management software is a plus.

Service Mindset:

A customer-first attitude with a passion for delivering exceptional experiences.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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