Sr. ServiceNow Architect

CompuCom • Indianapolis, IN • 1d ago

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Sr. ServiceNow Architect to join our team.

The ideal candidate will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and center in consulting engagements with Compucom's existing and potential new customers.

Key Responsibilities:

Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.

Lead ServiceNow roadmap development and help define governance for platform usage.

Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.

Create and maintain architectural diagrams, data models, and integration blueprints.

Provide technical leadership and mentoring to developers and admins on best practices.

Evaluate new features, plugins, and integrations and make recommendations for adoption.

Ensure platform security, compliance, performance, and scalability through proper design.

Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.

Lead design review sessions and ensure development aligns with architectural standards.

Manage upgrades and ensure backward compatibility of customizations and integrations.

Collaborate with ServiceNow product managers, business analysts, and enterprise architects.

Face off with Account Teams on technical matters related to ServiceNow.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).

7+ years of experience working with ServiceNow, including at least 3 years as an Architect.

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM, (HRSD not applicable at this time.)

Strong understanding of ITIL frameworks and processes.

Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).

Proven experience with ServiceNow application development, scripting, and workflows.

Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).

Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.

Excellent customer skills, comfortable influencing senior executives.

Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).

Experience with Agile or DevOps methodologies.

Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow

Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.

ITIL v3 or v4 Certification a plus

Wage Range :

The annual starting salary for this position is between $93,750 - $137,500 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date : 8/19/2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Similar Jobs

SUPERVISORY HUMAN RESOURCES SPECIALIST

Defense Finance and Accounting Service • Indianapolis, IN • 22min ago

Management & Administrative

Summary Who may apply: Current, permanent DFAS Human Resources employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS Human Resources VRA employees. Responsibilities...

22min ago

Go to Apply

Counter Adversary Operations Manager

American Express Global Business Travel • Indianapolis, IN • 1d ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

1d ago

Go to Apply

Marketing Manager - Remote

Prime Therapeutics • Indianapolis, IN • 1d ago

Management & Administrative

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Marketing Manager - Remote...

1d ago

Go to Apply

BMV Customer Service Representative

State of Indiana • Indianapolis, IN • 1d ago

Management & Administrative

BMV Customer Service Representative Date Posted: Jun 20, 2025 Requisition ID: 461494 Location: Indianapolis, IN, US, 46268 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the larges...

1d ago

Go to Apply

BMV Customer Service Representative

State of Indiana • Mc Cordsville, IN • 1d ago

Management & Administrative

BMV Customer Service Representative Date Posted: Jun 20, 2025 Requisition ID: 461531 Location: McCordsville, IN, US, 46055 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the larges...

1d ago

Go to Apply

Senior Customer Service Representative

CVS Health • Indianapolis, IN • 1d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1d ago

Go to Apply

Warehouse Clerk

Rush Enterprises • Indianapolis, IN • 1d ago

Management & Administrative

The Warehouse Clerk is responsible for performing warehousing activities, inventory control, and recordkeeping. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehi...

1d ago

Go to Apply

Entry Level Vehicle Service Specialist

Valvoline • Plainfield, IN • 1d ago

Management & Administrative

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have al...

1d ago

Go to Apply

Manager, Supply Chain

Sumitomo Pharma • Indianapolis, IN • 1d ago

Management & Administrative

Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland G...

1d ago

Go to Apply

Senior Manager Software Engineering - Ticketing

Lumen • Indianapolis, IN • 1d ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.