The role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
Are you RED ?
You are a hotelier and leader - you know operations, you've managed teams of all sizes, you know how to motivate your squad to achieve amazing things, and least of all you understand budgets and profitability
You are passionate - about technology, innovation, creativity, art, music and fashion
You are social - you don't just understand the latest trends in technology and social media, you are on the leading edge and social technology is part of who you are
You are a change agent - change is part of you, you are part of change. Adaptability and resiliency is in your nature
You are a communicator - face to face or via social media, connecting with others is what you do best
Does the above describe you? Then we want to hear from you!
To make our HR folks happy... below highlights of a few of those typical 'responsibilities' and 'requirements' for this role.
Key Responsibilities
Pleasantly greeting our guests as they approach the bar; promoting house drinks and utilizing up-selling skills to maximize revenues
Preparing beverages requested by customers, adhering to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs
Setting up the bar including all liquor, mixers, ice, garnishes, glassware and supplies
Performing pre-shift and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
Maintains knowledge of bar inventory and wine selection to respond properly to customer questions
Inventorying unused liquor and beverages, ensuring that all liquor is properly secured before, during, and at close of shift
Maintaining a complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
Stocks beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce based on projections from the daily functions sheet
Inspecting the bar daily for cleanliness and attractiveness and inspecting all equipment and machinery for proper operation
Ensuring the proper cleaning of the bar area
Promoting teamwork and quality service through daily communication and coordination with other departments
Adheres to legal and/or Choice Hotels policies and standards
Understands and follows the laws and guidelines for beverage service
Checks guests for proper identification, manages method of payment, and serves alcohol according to State, Federal and corporate liquor regulations.
Alert Management of any service and/or safety issuesHandles cash, checks and/or credit cards in accordance with Hotel policies
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Minimum one year restaurant bartending experience, preferably in an upscale high volume environment
Must meet minimum age to serve alcohol based on applicable state law
Must be able to obtain and hold a valid Bartender's License
Must be 18 years of age, or older
Formal bartending training preferred
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, preparation methods and garnishments
Knowledge of local, state and federal liquor laws and regulations
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems
Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
Able to work a flexible schedule, including evenings, weekends and holidays
Physical Demands
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 lbs, occasionally
Ability to stand for extended periods of time, constantly
Other InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
