Sales Coordinator - Sonesta Airport Hotel, Grand Rapids, MI

Hotel Equities • Grand Rapids, MI • 5h ago

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Coordinator for the Sone in CITY & STATE.

Job Purpose:

Assist sales managers and front desk in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

Provide support to the sales team in executing contracts, proposals, and correspondence

Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space

Conduct site tours

Assist as needed with hotel and sales related functions, parties and blitzes

Oversee and create social networking sites

Prepare and send out direct mail projects, sales packets and collateral

Provide assistance to the Director and/or Manger of Sales and Marketing

Effectively communicate and coordinate the guest's request with other departments

Answer and Respond to incoming telephone calls

Oversee office equipment maintenance

Responsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room.

Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events

Type Banquet Event Orders (BEO's), route event orders to proper departments

Maintain the filing system

Maintain the trace System

Set up new files as needed

Maintain weekly Reader file

Responsible for spelling accuracy and professional appearance of correspondence

Inventory and maintain office supplies

Produce weekly productivity reports for sales meetings

May be asked to take accurate minutes of all sales meetings

Perform site inspections when no sales manager is available

Provide assistance to group leaders when necessary

Responsible for timely completion of monthly group status report

Perform other duties as assigned

Take every opportunity to amaze the guests

Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Proficient in Microsoft Word, Excel and PowerPoint

Available to meet Guests and assist with welcome/check-in which may include week-ends

Basic administrative knowledge such as business letters and telephone etiquette

Extremely well organized and detail oriented.

Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

Positive interaction with colleagues and guests.

Excellent customer service skills are required.

Self-motivated and ability to work with minimal supervision.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Must be able to lift up to 15 lbs occasionally

Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators. Must be able to @type 50 wpm.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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