Customer Service Representative

Robert Half • Rock Island, IL • 1d ago

Description

About the Organization:

Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.

About the Role:

As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.

You'll positively impact Customer Support Center in the following ways:

Excellent communication skills to explain insurance products to customers

Ability to handle matters that can highly sensitive and emotional

Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, @type of insurance, change in method of payment, etc)

What Makes this Opportunity Exciting:

Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.

Career Development: Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.

Hybrid Flexibility: Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.

Work-Life Balance: Enjoy a rotating schedule every two weeks (8 a.m.-4 p.m. and 9 a.m.-5 p.m.), allowing for variety and structure.

Added Incentives

Training Growth Path: Clear opportunities to enhance your skills and advance your career through ongoing education and development.

Comprehensive Benefits Package: A robust offering designed to support your well-being inside and outside of work.

Retention Bonus: Receive financial rewards for your commitment and contributions to the team.

Rich Feedback Culture: Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.

If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.

Requirements

The Skills and Experience You'll Bring:

To thrive in this role, we're looking for candidates who bring the following:

Technical Skills:

Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

Accurate typing and data-entry skills, ensuring attention to detail.

Soft Skills:

Exceptional communication to simplify and explain complex information clearly to customers.

Emotional intelligence and the ability to approach customer issues-many of which are sensitive or emotionally charged-with empathy and professionalism.

Analytical Abilities:

Demonstrated experience in resolving complex situations using sound reasoning and problem-solving skills.

Ability to analyze customer accounts and interpret insurance policy provisions effectively.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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