Customer Service Representative

Teleperformance USA • Wisconsin, Wisconsin • 1w ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Ability to work remotely in a virtual team environment

6 months Customer service experience preferred

Over 18 years of age

Ability to @type 25 wpm

High School Graduate or GED

Comfort with desktop computer system

Proven oral & written communication skills

Logical problem-solving skills

Ability to navigate Windows operating systems

Organization and work prioritization skills

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Sr Lead Marketing Manager

Lumen • Madison, WI • 7h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

7h ago

Go to Apply

Customer Service/Sales

Home Depot • Lake Geneva, WI • 7h ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

7h ago

Go to Apply

Customer Service/Sales

Home Depot • Delafield, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Customer Service/Sales

Home Depot • Kohler, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Customer Service/Sales

Home Depot • West Allis, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Enterprise Account Manager

Checkmarx • Wisconsin, Wisconsin • 7h ago

Management & Administrative

Enterprise Account Manager US-Wisconsin, WI Sales Full time Remote Checkmarx is the enterprise application security leader and the host of Checkmarx One - the industry -leading cloud-native AppSec platform that helps ent...

7h ago

Go to Apply

Sales Manager

Viking Coca-Cola • Rice Lake, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Manager, Account Services

Hilton • Madison, WI • 7h ago

Management & Administrative

The location for this position is virtual/remote This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! As a Manager, Account Services, you wil...

7h ago

Go to Apply

Customer Service/Sales

Home Depot • Milwaukee, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Customer Service/Sales

Home Depot • Green Bay, WI • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.