Customer Service (ApTex)

MSC Industrial Supply Co. • Menomonee Falls, WI • 1d ago

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 18483

Employment Type : Full Time

Job Category : Customer Solutions

Job Grade-: Pseudo Grd 10

Work Location : Menomonee Falls, WI

BRIEF POSITION SUMMARY :

The ApTex Customer Service role involves handling customer interactions through inbound calls and emails, processing orders, troubleshooting issues, and making product recommendations with a focus on increasing sales through upselling.

DUTIES AND RESPONSIBILITIES

Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, make product recommendations, provide general support with a focus on increasing sales through upselling.

Effectively manage customer interactions including inbound calls and email communications.

This position utilizes ERP, MS Excel and MS Word daily.

Vendor Returns and Pricing updates. Performing new item set up and maintenance.

Assuring inventory levels are met and orders are filled by expediting with vendors and purchasing.

Generate invoices on schedule, using both automated and manual formats.

Communicate with colleagues, suppliers and customers via phone and email.

Practice integrity and professionalism in all aspects of business with colleagues, vendors and customers.

Special Projects or other duties as necessary.

Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's-vision and unity of purpose.

Participation in special projects and performs additional duties as required

QUALIFICATIONS What You Need : --High School diploma or the equivalent required. --Above average data entry, computer skills. --Ability to multi-task and great attention to detail. --Above average communication skills, both written and verbal. --Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.

Strong client-service and continuous improvement mindset. --Self-starter; self-motivated; operates with a sense of urgency; ability to work independently and under pressure to meet deadlines. --Demonstrated good planning skills and time management skills.

Bonus Points If You Have: ---Product knowledge; Cutting Tools, Safety, Abrasives, MRO a plus. Other Requirements: --A valid driver's license may be required. --This position may require access to International Traffic in Arms Regulations Information (?ITAR?) and/or Controlled Unclassified Information (CUI)

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily.

The requirements listed are representative of knowledge, experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $19hr-- $23hr-depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate s relevant experience, education requirements and peer pay equity.- The Company reserves the right to modify the range as market conditions change.-

WHY MSC?

People. Collaboration. Insight. That s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

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