Technical Account Manager

SHI • Frankfort, KY • 1d ago

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Technical Account Manager on the Managed Services team serves as clients' main point-of-contact for proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. The TAM is responsible for driving customer adoption of the Azure and AWS platforms and acts as the customer's primary point of contact for all non-support-related inquiries within SHI's Managed Services portfolio. The TAM maintains a technical understanding of the customer's environment to serve as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with customers and SHI Account teams to ensure customer satisfaction and uncover additional product and service opportunities via SHI or MSP partner services, programs, or offerings.

Required Skills:

Excellent customer service and conflict resolution skills

Ability to understand and explain how clients can use SHI's AWS and Azure cloud technology and other Managed Services and products to meet business objectives

Demonstrated work ethic, including a strong sense of initiative, ownership, and accountability

Demonstrated operational excellence including SOW and scope management

Excellent interpersonal, presentation, communication, and organizational skills

Demonstrated ability to handle diverse situations and rapidly changing priorities

Ability to collaborate and communicate effectively, clearly, and concisely with customers and colleagues at all organization levels

Ability to meet agreed-upon deadlines and communicate about roadblocks

Ability to multitask and complete tasks with efficiency and accuracy

Willing to obtain Foundational certifications in Azure or AWS within 90 days of employment

Preferred Skills:

5+ years in a Technical Account Management, Engineering, or similarly technical role that requires expertise in supporting customers in Azure Cloud and AWS Cloud environments

Cloud engineering experience in Azure and AWS

Cloud service desk or other related technical support experience in Azure and AWS

Foundational, Associate, and Advanced certifications in Azure or AWS

Other Requirements

Completed Bachelor's Degree or relevant work experience required

Ability to travel 20% for corporate events.

Has active/willing to obtain Foundational certifications in Azure or AWS within 90 days of employment

The estimated annual pay range for this position is $100,000 - $135,000 which includes a base plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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