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Collections Representative

Aston Carter • Shelton, CT • 1d ago

Collections Coordinator

Location: Shelton, CT

Department: Billing / Finance

Job Category: Billing Clerk / Customer Service / Collections

Employment Type: Full-Time, On-Site

Salary Range: $45,000 - $50,000 annually

Position Summary

We are seeking a Collections Coordinator to join our Credit & Collections team. This individual will be responsible for managing accounts receivable, resolving billing issues, and maintaining strong customer relationships. The ideal candidate will have a customer service mindset, a proactive attitude, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Manage accounts in assigned stations

Call and email customers regarding past due accounts

Monitor and analyze accounts for potential credit holds or increases

Refer accounts to the Credit Department as needed

Process invoice corrections and handle disputes

Collaborate with internal teams to resolve billing issues

Research payments and obtain necessary remittance information

Escalate delinquent accounts to outside collections when necessary

Generate and analyze aging reports for internal and customer use

Create custom Excel reports for customers as needed

Required Qualifications

High School diploma or equivalent

2-5 years of experience in customer service, collections, or accounts receivable

Strong communication skills (verbal and written)

Proficiency in Microsoft Office, especially Excel

Experience with Bill of Lading and Purchase Orders preferred

Ability to work on-site 5 days a week in Shelton, CT

Preferred Skills

Experience in a call center or office environment

Familiarity with credit analysis and collections strategies

Ability to identify and resolve discrepancies

Comfortable making outbound calls and handling sensitive conversations

Why Join Us?

Be part of a growing team with opportunities for advancement

Work in a brand-new office

Potential for future supervisory roles

Supportive leadership and collaborative team culture

Work Environment

You'll be working alongside a team of 12 under the guidance of a supportive manager. We value individuals who are resilient, focused, and ready to contribute without needing to be overly extroverted.

Apply Now

If you're eager to grow your career in collections and customer service within a supportive and expanding organization, we'd love to hear from you.

Pay and Benefits

The pay range for this position is $45000.00 - $50000.00/yr.

PTO, Vacation, Health and MEdical 401K, yearly salary increase based on performanceGrowing company

Workplace Type

This is a fully onsite position in SHELTON,CT.

Application Deadline

This position is anticipated to close on Jul 3, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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