Be a people person - meet the public, be pleasant to others
Always neat and clean- Approved uniform, non-skid shoes, name badge, hair pulled back, facial hair trimmed daily and no longer than inch
Be coherent in speech, no profanity or displays of anger
Be prompt for your shift; no shows may be terminated; check schedule for work hours
No smoking on premises/ No alcohol on duty
No drug use (testing may occur); Zero Tolerance
Cell phones use prohibited while on duty, leave in vehicle or manager's desk
Conduct within Richeson Code of Ethics parameters
Learn safety and health rules and abide by them
Hand washing according to Texas Health Department guidelines
Inform immediate supervisor promptly of all problems or unusual matters of significance
Customer Interaction
Customers are ALWAYS #1- before any duties, restocking, cleaning
Greet customers as soon as they open the door to the restaurant - SMILE!
Pleasant and alert to customer needs - give a pleasant experience EVERY SINGLE TIME
Stay in the front unless performing some back of house duty
Initiate and complete customer orders quickly and accurately
Assemble and deliver orders to customers quickly and efficiently
If an order is not correct; listen to the customer, apologize, and attempt to correct
Workstations - learn all stations
Communicate with team members to ensure orders are correct
Learn additional duties as work progresses or as requested by management
Process customer transactions and maintain an accurate cash drawer
Learn how to prepare all products quickly and accurately in appearance, weight and wrap
Follow all health and safety standards and guidelines and product specs set by Richeson
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