Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
The Senior Business System Analysts are responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.
Essential Functions
Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests.
Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
Additional Responsibilities
Provide the following @type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
Performs other duties as assigned.
Skills and Abilities
Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
Excellent communication (verbal and written), organizational, and presentation skills
Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
Ability to trouble shoot and correct systems related hardware/software problems
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesintermediate preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred
Report development and ZPL label generationbeginner preferred
Qualifications
H.S. diploma/GED required
Associate's degree preferred Information Technology or Supply Chain
Bachelor's degree preferred Information Technology or Supply Chain
Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
One (1) year or more Hardware and/ or network knowledge and/or support required
Two (2) years or more System integration design and/ or troubleshooting preferred
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
Report development and ZPL label generation. beginner preferred
Travel
10-20%
DOT Regulated
None
Job Category: Systems Administration
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or @type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$87,000.00
Maximum Pay Range:
$90,000.00
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat @type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees :
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
wd
