Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Sr. Media Specialist Technical Account Managers (TAM) work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.
Sr. Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.
Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.
Note: This role requires the ability to work out of an office either in Portland, Seattle or Santa Clara/Mountain View.
Key job responsibilities
As a Senior Media Specialist TAM, you will:
Complete the onboarding and off-boarding requirements of assigned key customers
Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
Interface with customer project managers and technical owners to understand requirements and deliver product releases
Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
Work with Engineering managers to ensure delivery of product features to meet customer requirements
Advocate, specify, and own the availability of customer test environments either at AWS or customer locations
Verify implemented product features and test multi-product customer project workflows
Communicate with customers and internally across, up, and down customer organizations
Mentor junior Media Specialist TAMs and Engineers
Define and implement team level metrics and processes
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience
4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
3+ years experience in the Media & Entertainment market segment
Preferred Qualifications
Experience in internal enterprise or external customer-facing environment as a technical lead
Excellent communication and leadership skills including facilitation, negotiation, and conflict resolution
Ability to understand and communicate business and technical needs
4+ years' software engineering experience
Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
Adaptive bitrate video streaming and delivery technologies
Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
