Join Microsoft's US Public Sector Industries DIB Team-where mission meets innovation.
The Defense Industrial Base (DIB) Operating Unit (OU) is a newly formed team with a bold mission: to consolidate, simplify, and accelerate Microsoft's presence across the DIB landscape. This expansive network includes over 100,000 organizations specializing in manufacturing, aviation, cybersecurity, and more-all united in their support of all Federal Agencies, including the U.S. Department of Defense and other mission-based intelligence and civilian organizations.
Our team is dedicated to empowering these commercial contractors throughout their digital transformation journey-from envisioning new possibilities to delivering secure, scalable solutions that drive mission outcomes, elevate customer experience, and fuel Microsoft's growth.
The DIB OU will directly manage and accelerate strategic and major DIB accounts across MCAPS Americas, while also enabling growth across other OUs. We're building new relationships, transforming legacy operations, and helping our customers modernize with confidence.
The DIB OU is currently seeking an enthusiastic Customer Success Account Manager ( CSAM), Manager to lead a team of CSAM's who are responsible for driving adoption, consumption, and customer satisfaction across Microsoft's Defense Industrial Base accounts. This leader ensures that CSAM's are collaborating with the Account Team to a create a customer success plan, delivering value to customers through strategic engagement, technical alignment, and operational excellence-especially in secure and regulated environments like Azure Government and classified networks.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead Customer Success Account Management team by:
Customer Success : Champion adoption, mitigate risks, and deliver measurable outcomes through strategic planning and delivery excellence.
Model Leadership : Embody Microsoft's culture, values, and leadership principles through consistent actions and behaviors.
Coach for Success : Set clear objectives, enable cross-functional collaboration, and support team learning and adaptability.
Care for People : Attract, retain, and grow talent by understanding individual aspirations and investing in their development.
Own Customer Relationships : Build and maintain strong executive relationships, ensuring customer value realization and satisfaction.
Drive Business Value : Lead strategic conversations that align Microsoft solutions with customer goals, identifying growth opportunities.
Stay Technically Relevant : Guide the team in staying current with industry trends and Microsoft technologies to advise customers effectively.
Qualifications
Required Qualifications:
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Other Requirements:
Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
Preferred Qualifications:
Ability and Willingness to acquire and maintain a US Government Clearance
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until June 25, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
