Amazon Key Account Manager

Procter & Gamble • United States, United States • 1w ago

Job Location

NEWTON FIRST AID OFFICE

Job Description

About Us:First Aid Beauty (FAB) is a leading skincare brand dedicated to providing effective, feel-good solutions for even the most sensitive skin. Our mission is to rescue your skin with products that deliver immediate relief and long-term results. We pride ourselves on creating high-quality, innovative skincare products that are accessible to everyone, and we are committed to fostering an inclusive and collaborative work environment.

Position Overview:We are looking for a highly skilled Amazon Key Account Manager to join our eCommerce team. This role will focus on handling and optimizing our Amazon presence in both the US and UK markets, driving sales, and enhancing customer experience on the platform. The Amazon Key Account Manager will report directly to the Director of DTC & Amazon and work closely with the eCommerce and sales accounts teams. The ideal candidate will possess extensive experience in Amazon operations and a deep understanding of eCommerce standard processes, with a shown ability to implement strategies that drive growth.

Key Responsibilities:

Amazon Operations Management:

Lead daily operations on Amazon for both the US and UK markets, including product listings, inventory management, and order fulfillment to ensure optimal performance.

Collaborate with cross-functional teams and lead agency of record to implement standard methodologies in product assortment and merchandising strategies.

Sales Strategy Development:

Assist in developing and driving sales strategies for Amazon, focusing on revenue growth and market share expansion in both regions.

Conduct regular analysis of sales performance, identifying trends and opportunities for improvement.

Performance Monitoring:

Track key performance indicators (critical metrics) related to Amazon sales, customer engagement, and operational efficiency.

Prepare and present performance reports to senior leadership, offering actionable insights and recommendations.

Promotional Campaign Management:

Develop and implement promotional campaigns and pricing strategies to drive traffic and conversion rates on Amazon.

Coordinate with marketing teams to align promotional efforts across digital channels.

Compliance and Reputation Management:

Ensure compliance with Amazon's policies and standard processes to maintain a positive brand reputation.

Monitor customer feedback and reviews on Amazon, implementing strategies to improve customer satisfaction and loyalty.

Market Research and Competitive Analysis:

Stay informed about industry trends, competitor activities, and changes in Amazon policies to ensure competitiveness.

Apply market insights to advise product development and marketing strategies.

Cross-Functional Collaboration:

Work with teams across the organization to optimize digital marketing efforts, including media, SEO, social media, affiliate marketing, and Amazon merchandising.

Job Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field.

Experience:

3+ years of experience in eCommerce management, with a focus on Amazon operations.

Beauty and Consumer Package Goods (CPG) experience preferred.

Demonstrated success in driving sales growth and managing Amazon-specific initiatives.

Technical Skills:

Proficiency in Amazon Seller Central and eCommerce analytics tools.

Familiarity with digital marketing strategies, including SEO and PPC, to enhance product visibility.

Leadership Skills:

People management experience preferred.

Excellent interpersonal and communication skills, capable of collaborating with diverse collaborators.

Analytical Skills:

Strong analytical skills, with the ability to interpret data and derive actionable insights.

Problem-Solving Abilities:

Proactive approach to identifying challenges and implementing effective solutions.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE (https://faq.pgwebtools.com/us-work-authorization-faqs/) .

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000132887

Job Segmentation

Experienced Professionals (Job Segmentation)

Starting Pay / Salary Range

$100,000.00 - $146,000.00 / year

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