ACTR - MID (Assistant Customer Technical Representatives)

ASRC Federal Holding Company • Washington, DC • 8h ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer (https://www.asrcfederal.com/asrc-federal-earns-military-times-best-for-vets-and-military-com-top-25-veteran-employer-honors/) and Certified Great Place to Work (https://www.asrcfederal.com/asrc-federal-receives-great-place-to-work-certification-for-2024/)

ASRC Federal Mission Services, a subsidiary of ASRC Federal, is seeking a full time ACTR - MID ( Assistant Customer Technical Representatives) to support our government customer programs in Washington, DC Navy Yard. This role is on-site!

Key Role:

Assistant Customer Technical Representatives (ACTR) provides direct IT support to the PEO DES. ACTR's are the first line of support for end users following and implementing Navy Marine Corps Intranet (NMCI) guidance. The ACTRs tracks user concerns and works to fix or escalate issues as required to the correct authority for resolution. The ACTR performs routine office IT functions managing mechanical and printer supplies, assisting with connectivity to and troubleshooting networked systems and Video Teleconferences (VTCs). The ACTR uses the NCMI Enterprise Tool (NET) performing daily functions with user accounts. This includes setting up new accounts, managing accesses, and uploading JIRA tickets/changes in SharePoint. The ACTR uses the building badging system to grant access to appropriate personnel. May assist with transition through Navy Enterprise Office 365 and Navy Flank Speed as required. Performs functional duties and possesses requisite skills identified above. In the junior level tasks/projects, supports the customer performing moderately complex tasks on a routine basis

Basic Qualifications:

Two+ (2)+ years of demonstrated ACTR experience.

Ability to learn and apply technical concepts to assigned duties

Excellent analytical, critical thinking, coordination, and data mining skills

Excellent oral and written skills

Excellent organizational skills

Ability to work independently and as a team member

Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook

Must be a US Citizen and have an active Secret Clearance.

IAT Level I certification per DoD 8570.1M

Bachelor's Degree

Substitute: 6 years of additional relevant work experience

Substitute: Associate degree plus 4 years of additional relevant work experience

Active Secret Security Clearance

BENEFITS: Health, Dental, Vision, 401K Matching, AD&D Insurance

EEO Employer F/M/Vet/Disabled

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Information Technology

Job Function Systems Administration

Pay Type Salary

Hiring Min Rate 86,533 USD

Hiring Max Rate 147,146 USD

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