PST Account Manager

Fiserv • Hagerstown, MD • 1d ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

PST Account Manager

What does a successful PST Account Manager do at Fiserv?

A successful Merchant Services Customer Support Specialist ensures smooth and efficient resolution of inquiries and issues from Wells Fargo Bankers, Business Sales Consultants, Account Managers, and Merchants. This role is essential in maintaining high levels of customer satisfaction and retention through exceptional customer service and effective problem resolution.

What you will do:

Take full ownership and manage a mid-market portfolio of 250+ merhcant accounts

Responsible for identifying processing issues and Interchange qualification, chargebacks, billing and funding investigations, statement reviews and fee inquiries,

Handling account maintenance, facilitating PCI compliance conversations, answering product questions, providing troubleshooting assistance for Class A&B terminal products.

Performing terminal downloads and training for new and existing customers, issue call tags, add/remove equipment, and add/change terminal features.

Conduct bi-monthly and Annual household reviews to include, but not limited to: Interchange qualification, chargeback trending

o Provide Merchant education on all Merchant Services aspects and requirements

o Partner with various organizations within Fiserv and WFB to generate ideas, minimize risk, facilitate changes, solve issues, and retain customers.

o Assist existing customers to add new and additional locations

o Pricing and Contract Negotiations utilizing WFMS proprietary boarding and Pricing tools

o Partner with Security and Risk to manage reserves, fraud, financials, RPP, and diversions for assigned portfolio; ACSA is responsible for merchant facing discussions

o Participate in recurring training requirements (self-facilitation and classroom) to stay current on new products, processes, and changes in the Merchant Services Industry

o Support International Clients in all Merchant Services aspects utilizing alternate systems

o Coordinate merchant support on WFB proprietary Products (WFPG, E-Bill, & ACH)

o Provide Operational Support to other WFMS teams as needed

What you will need to have:

2+ years of strong customer service experience with high expectations for ownership of issues.

2+ years of experience in a high-volume workflow environment, demonstrating multi-tasking capabilities.

High School Diploma or HS Equivalent and/or equivalent military experience.

Ability to work 12:30 PM to 9:00 PM schedule.

What would be great to have:

4+ years of experience in Merchant Services or Customer Service.

Technical background to assist with troubleshooting equipment issues.

Knowledge of MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS.

Salary Range:

$40,000.00-$53,600.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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