Customer Service Representative

TEKsystems • O Fallon, MO • 1d ago

Job Title: Customer Service Representative (On-Site Only)

Location: Fully In-Office

Experience Level: Entry-Level

Position Summary

Are you a problem-solver who enjoys helping others? If so, this is a great opportunity to join a dynamic team where you'll be the first point of contact for customers. You'll assist with billing inquiries, process payments, support portal navigation, and respond to general questions-all while delivering outstanding service in a fast-paced environment.

Key Responsibilities

Handle inbound calls, emails, and text chats related to billing, payments, account access, and general inquiries.

Provide accurate, courteous, and timely support in a high-volume contact center.

Take ownership of customer issues and ensure effective resolution with professionalism and empathy.

Guide customers through portal login and navigation.

Perform basic math calculations (e.g., percentages, addition, subtraction) to assist with billing questions.

Navigate multiple systems and applications to research and resolve customer concerns.

Maintain productivity, quality, and service standards.

Adhere to company policies, regulatory requirements (SOX), and security standards (PCI).

Support additional tasks and projects as assigned.

Be available for overtime as needed.

Required Skills & Qualifications

Technical & Professional Skills:

Proficient in Microsoft 365 (Excel, Word, Outlook, Teams) and general computer navigation.

Comfortable using multiple monitors and multitasking across systems.

Strong written and verbal communication skills.

Ability to work efficiently in a fast-paced, high-volume environment.

Demonstrated professionalism, reliability, and accountability.

Strong decision-making and problem-solving skills under pressure.

Soft Skills:

Customer-focused with a positive, can-do attitude.

Team-oriented and collaborative.

Strong organizational and time management skills.

Ability to manage competing priorities and remain calm in stressful situations.

Education & Experience

High school diploma or equivalent required; college coursework or degree is a plus.

1-2 years of customer service experience preferred.

Experience in a contact center environment is a strong advantage.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in O Fallon,MO.

Application Deadline

This position is anticipated to close on Jul 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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