Customer Service Representative

WESTLAKE MANAGEMENT SERVICES INC • Toledo, OH • 16h ago

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
Responsible for servicing inbound call center, managing team email box, processing, and tracking customer orders. Partners with internal departments to manage customer shipments, returns, claims, availability, etc. Handles escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Assisting customers with E-Commerce site issues, training and building trucks. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
Accurately manages order processing in SAP, product, quantity, shipping, special instructions, etc.
Utilize SAP to provide product availability, delivery/ shipment creation, reporting, etc.
Service inbound call center pertaining to customer orders, inquiries, status updates, ready dates, product inquiries/availability, lead-times, and service complaints.
Ability to manage customer service team email box which includes responding to emails pertaining to customer/sales inquiries, order status, order changes and availability.
Assist with e-commerce site customer training, site issues and problem resolution.
Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
Support the plants and warehouses with customer truck issues, order deviations and any other issues that may arise.
Maintains contact with Sales Representatives of situations that may arise concerning customer orders and service issues.
Provide world class customer service with phone, organizational, written, and oral communication skills.
Contribute to team and individual efforts to achieve required metrics and related results.
Develop and maintain positive customer and internal relations.
Ensures SOX compliance processes are followed, and necessary documents are verified and attached in SAP.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
College Degree or equivalent experience required.
3 years customer service experience preferably in a manufacturing environment.
SAP or other main line ERP such as JDE.
Strong computer skills: Excel, Word, Outlook.
Strong team player who can maintain a positive attitude, conduct open communication with teammates and can adapt to change.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office.May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.
Westlake Management Services, Inc. is proud to o

Similar Jobs

Customer Service Representative

WESTLAKE MANAGEMENT SERVICES INC • Toledo, OH • 16h ago

Management & Administrative

16h ago

Go to Apply

Market Support Manager

Wells Fargo • Toledo, OH • 16h ago

Management & Administrative

About this role: Wells Fargo is seeking a Market Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com. In thi...

16h ago

Go to Apply

Supply Chain Technician - Materials Management - Per Diem - Variable

ProMedica Health System • Oregon, OH • 1d ago

Management & Administrative

ProMedica Bay Park Hospital caters to communities east of the Maumee River. Our campus includes a state-of-the-art community hospital with 91 private beds and a professional office building dedicated to doctors' offices...

1d ago

Go to Apply

Purchasing Specialist

SOLENIS LLC • Toledo, OH • 2d ago

Management & Administrative

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa w...

2d ago

Go to Apply

Business Analyst - Portfolio Management

FirstEnergy Corp • Toledo, OH • 3d ago

Management & Administrative

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

3d ago

Go to Apply

SAP Order to Cash (SD) Consultant, Manager

PwC • Toledo, OH • 3d ago

Management & Administrative

Specialty/Competency: SAP Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% A career in our SAP Customer team, within our SAP consulting practice, will provide you with the opportunity t...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Toledo, OH • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Sr. Customer Service Representative

Robert Half • Maumee, OH • 5d ago

Management & Administrative

Description We are looking for a dedicated and detail-oriented Sr. Customer Service Representative to join our team in Maumee, Ohio. In this long-term contract role, you will play a vital part in assisting residents with...

5d ago

Go to Apply

Field Service Account Manager

Clean Harbors • Toledo, OH • 1w ago

Management & Administrative

Clean Harbors, is seeking a Field Services Account Manager, to join the Environmental Sales team. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accoun...

1w ago

Go to Apply

Sr. Operations Manager

Amazon • Rossford, OH • 1w ago

Management & Administrative

Description Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. A...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.