Customer Technical Support Representative

TEKsystems • San Luis Obispo, CA • 2d ago

Key Responsibilities

Customer Service: Deliver exceptional service with professionalism, courtesy, and a positive attitude across all interactions.

Issue Resolution: Quickly assess and resolve customer issues or determine appropriate escalation paths.

Knowledge Base Utilization: Leverage internal documentation and Standard Operating Procedures to resolve issues or escalate to higher-tier support as needed.

Technical Support: Provide first-level technical assistance via phone, email, chat, and ticketing systems.

Needs Assessment: Assist users with equipment requests, software installations, relocations, sign-on issues, and programming changes.

Documentation: Accurately document all actions and resolutions in the ITSM ticketing system.

Team Collaboration: Support team initiatives and contribute to departmental projects and operations.

Escalation Management: Work closely with team leads on escalated issues and ensure timely follow-up.

Professionalism: Maintain punctuality and readiness to perform duties whether working onsite or remotely.

Administrative Tasks: Complete timesheets, compliance training, and shift transitions independently.

Additional Duties: Take on special projects and tasks as assigned by team members or leadership.

Required Skills & Qualifications

Must-Haves:

Minimum 1 year of customer service experience (call center experience preferred; 20-30 calls/day).

Strong verbal and written communication skills in English.

Comfortable navigating and troubleshooting on a computer.

Ability to multitask across calls, ticketing systems (e.g., Remedy), and chat support.

Entry-level candidates and recent graduates are encouraged to apply.

Preferred:

Bachelor's degree, especially in Computer Science, Information Technology, or related fields.

Experience with ticketing systems such as Salesforce or ServiceNow.

Top Skills

Call center operations

Technical troubleshooting

Customer service and communication

Computer navigation and multitasking

Ticketing and documentation

This is an excellent opportunity for someone looking to grow in a fast-paced, technology-driven support environment. If you're passionate about helping others and solving problems, we'd love to hear from you.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Luis Obispo,CA.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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