Administrator - Customer First - LEXUS Western Area

Toyota • Irvine, CA • 7h ago

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

The primary responsibility of this role is to communicate, administer, and document Lexus guest relations, brand retention, vehicle buyback policies, and procedures for both retail sales and service operations. The objective is to impart Lexus values on inquires and positively impact guest satisfaction, retention, and improve dealer operations.

The Customer First Administrator's responsibilities include but are not limited to:

Analyze customer and attorney vehicle repurchase demands:

This includes compiling all necessary sales and service documentation for a thorough case evaluation and review for Lemon Law compliance Once a decision is made, it shall be communicated to the customer or attorney.

The Administrator will also assist in preparing vehicle funding packages across multiple finance sources.

Interface with Lexus Brand Experience Center, TMS Legal, and other business partners to ensure Lemon Law compliance to mitigate risk.

Manage the timely process of Area buyback vehicle inventory. This includes:

Coordination of return of repurchased vehicles

Ensuring timely repair

Schedule disposal at auction

Process tracking

Develop and support Customer First process Area updates and metrics tracking

Work with TMS Executive Office handling escalated inquiries

Analyze generated case trends to identify improvements in case handling timeframes and specific Dealer retail practices and Service Repair Order documentation requirements.

Process Attorney General and Better Business Bureau inquiry cases

Collaborate with District Managers, District Service & Parts Managers, and Field Technical Specialists

Process National Service History change requests

What you bring

College degree or equivalent professional work experience

Strong communication, organizational, and time management skills

Added Bonus if you have

Working knowledge of Guest Experience Center operations, Guest Experience Platform (Salesforce), Microsoft Word and Excel is preferred

Understanding of California Lemon Law requirements preferred

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility and respect

Professional growth and development programs to help advance your career, as well as tuition reimbursement

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Flextime and virtual work options (if applicable)

Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

Paid holidays and paid time off

Referral services related to prenatal services, adoption, child care, schools and more

Flexible spending accounts

The annual base salary range for this position is $59,700.00 - $97,000.00.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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