Administrative Assistant

Saratoga Hospital • Saratoga Springs, NY • 3d ago

JOB SUMMARY:

Provides office management support to Care Management Services. Acts as a liaison with internal hospital and nursing home staff as well as outside agencies, insurance companies, patients and their families. Provides support to the Customer Communication Program under the direction of Care Management Representative.

PRIMARY JOB RESPONSIBILITIES:

Facilitates all patient/family communications as required for the Care Management Department and maintains HIPPA regulations under the supervision of the Director.

Types finished formatted copies from rough drafts, proof reading for spelling, punctuation, compositional and numerical correctness. Develops and follows systems to ensure efficient work flow and completion of work by due dates.

Maintains files to achieve an organized and user-friendly system easily accessible to department staff and orders supplies as needed to anticipate the needs of the department.

Facilitates the organization of IPRO correspondence within the care management files and B/AR system under the director. Ensures that all copies are sent promptly to specified individuals.

Coordinates the transfer and completion of paperwork for 5-10 patients daily going to nursing homes/rehab facilities.

Prepares agendas, minutes and any required materials for 10-15 Collaborative Practice Groups and other department meetings monthly as needed.

Attempts to answer all telephone calls personally by the 3rd ring. Routes calls to proper staff member, when personnel are unavailable, accurately recording and delivering messages. Acts as customer service ambassador for the department by greeting visitors, listening empathetically, obtaining necessary information, is courteous about interruptions caused by other calls or events, and models calmness. Directs visitors or callers to the appropriate resource or takes them directly as needed.

MINIMUM QUALIFICATIONS:

High school graduate. Minimum of two years secretarial experience in a human service setting with a working knowledge of medical terminology. Associates Degree in secretarial education or business management strongly preferred.

Salary Range: $17.25 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

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