Customer Service Representative I

Alamo Group Inc. • Coatesville, IN • 2d ago

Dixie Chopper (a member of Alamo Group Inc .) is currently accepting applications to fill the position of Customer Service Representative I.

The Customer Service Representative will assist both Dixie Chopper dealers and retail customers while promoting an excellent customer and technical service experience. The Customer Service Representative will answer phone calls, input parts and whole goods orders, research order questions, assist with general product diagnostic questions and perform other duties as directed by supervisor/manager.

Essential Functions of the Job:

Assists in maintaining the efficient operation of the Customer Service Department by using company and product knowledge

Performs various functions including prompt and courteous customer service both by phone and in person, proficient in all aspects of computer order entry, expediting/tracking parts orders and/or whole goods orders, confirms that the S2 orders are completed daily, customer assistance in determining correct service parts required and monitoring freight for backorders

Assists in tracing lost or delayed shipments by providing precise and accurate information

Provides information to dealers regarding pricing, payment terms, discounts, etc., as requested by using knowledge of products, pricing structure, price books, parts manuals, and other reference materials

Promotes special programs to dealers and customers to maximize sales potential, including OSMI inventory and SRS sales

Assists retail customers by providing their closest dealer location and/or information on how to navigate website for order placement

Calculates and prepares credit memos and/or sales allowances for dealer accounts and retail customers for shipment shortages and/or incorrect shipments

Prepares return material authorizations timely and accurately and confirms process is completed

Research and communicates with other departments in responding to inquiries, as needed

Responsible for maintaining and communicating DC staff weekly schedules

Possible travel to warehouses, shows and dealerships, as needed

Knowledge, Skills and Abilities (KSA's):

Excellent communication skills required, both verbal and written

Strong Microsoft Excel Skills Required

Must have good computer and math skills

Ability to speak effectively

Must be able to prioritize work schedule, work under pressure in a face paced environment, and meet goals/objectives

Ability to problem solve

Ability to read and interpret reference books, price books, parts listings, and other informational resources

Education and Experience:

High school diploma or GED certificate required; Associate degree preferred

Minimum 1 - 2 years of experience in a Sales/Marketing/Customer Relations/Service environment

Knowledge of farm equipment and/or outdoor power equipment preferred

Working Conditions:

Must be able to sit for extended periods of time

Must be able to work overtime, as needed

May be required to travel up to 10% of the time

ALAMO GROUP CORE COMPETENCIES include:

Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.

Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.

Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.

Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.

Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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