Collections Coordinator

Love's Travel Stops & Country Stores • Oklahoma City, OK • 11h ago

Req ID: 464826

Benefits : Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Career Development Hiring Immediately

Welcome to Loves: The collections coordinator position provides first line service support for Love's retail credit programs such as Love's Express program and Tire Care Express program.This position is a member of retail credit team who provides primary customer support for incoming receivables and related account issues. This is a full-time position, 40 hours per week. The typical work hours for this full-time position are Monday-Friday from 8am-5pm. This position is located at Love's corporate headquarters office in Oklahoma City. This is an entry level position.

Job Functions:

Make outbound collections calls to customers regarding past due invoices.

Take inbound calls from customers and internal departments regarding past due commercial accounts.

Reconcile accounts that have disputes or inaccuracies.

Address customer issues, questions, and complaints in a timely manner.

Serve as liaison between the customer, sales team, and Love's internal departments.

Operate office equipment including computers and phone software.

Assist customers in using online bill pay and invoice viewing features as requested.

Promote services and provide a level of support which drives overall customer satisfaction.

Participate in weekly team meetings required to discuss specific client accounts.

Experience and Qualficiations:

1 or more years of experience with working in accounts receivable or collections. This is an entry level position

Experience with B2B collection.

Experience working in a fast-paced environment.

Microsoft office experience (primarily Outlook and Excel).

Phone System/Software experience is a must.

SAP experience is a plus.

Excellent customer service and communication skills written and verbal.

Knowledge of Receivables and Collections procedures.

Attention to detail and accuracy.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category: Accounting and Finance

EOE-Protected Veterans/Disability

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