Manager, Claims - Trucking

AF Group • Lansing, MI • 7h ago

Summary: The Claims, Manager role is responsible for managing a team of Claim Representatives handling Commercial Auto and Trucking claims. Responsible for managing and coordinating the claims related processes to serve our insureds. This responsibility includes leading team members and managing resources to achieve team goals and objectives that support company business goals. Sets annual unit business goals, monitors production and business activity, ensures business process times are met, and establishes roles and responsibilities while maximizing use of employee talent. Assists and monitors team member's workloads, acts as liaison between team members and other teams or technical staff and establish team goals, procedures, and strategies. Description Essential Functions: Supervise and manage a multi-functional unit of Claims professionals who handle third- and first-party casualty claims. Consistently monitors workflows to maximize efficiency. Maintains an acceptable level of service and customer satisfaction and retention Review and approve coverage determination letters. Assist in training Claims Representatives in the handling of designated issues involving liability, value, civil procedure and State and Federal law. Provide guidance to Claims Representatives on their negotiations, mediations, arbitrations and settlement procedures as assigned. Ensure maximum team effectiveness through coordination of team functions/activities and streamlining processes to minimize duplication of efforts and promote team efficiency. Balance workloads to optimize the effectiveness of the team Conduct audits of litigated claim files. Review company policy forms as needed. Build supportive, team-orientated environment for the staff through embodying a sense of empowerment, demonstrating positive thinking and establish common goals and interdependence with employees. Control administrative costs through appropriate staffing, staff training and development and close monitoring of ongoing expense allocations. Identify and recommend qualified candidates to fill vacancies. Recognize talent and ability and recommend rewards. Implement strategies to retain staff and they support diversity efforts. Manage performance improvement in accordance with Human Resources guidelines and expectations. Enforce performance standards according to corporate policy and divisional objectives. Set plans for employee performance improvement and development. Develop and implement a succession plan for position. Monitor the quality of work produced within the unit and provide technical assistance to staff. Approve settlements, reserve changes and subrogation decisions within authorized limits. Maintain statistics and files on unit performance and prepare periodic reports as required. Ensure proper controls for litigation management and enforce within the unit. Establish goals and objectives for unit. Understand technical aspects of claim file pending in unit. Conduct ongoing individual and unit trainings. Perform self-audits on direct reports as prescribed by Corporate Claims. Must adhere to the company code of ethics. Other duties as assigned by Director, Managing Director, Senior Management and/or Executive Management Ability to interact with others in a professional manner. Attendance. Knowledge, Skills and Abilities Required to Perform Essential Functions: Bachelor's degree in related field preferred Relevant combination of education and experience may be considered in lieu of degree. Juris Doctorate degree, AINS, AIC, and/or CPCU designations preferred. Seven years' experience in an insurance organization with demonstrated technical knowledge in claims management. Three years of previous leadership experience required. Management and supervisory skills in Commercial Auto and/or Trucking policies with leadership abilities. * Superior technical knowledge of federal, state and local statutes regardi

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