Customer Service Manager

Equity Bank • Wichita, KS • 9h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13287110

Responsibilities and Expectations

Lead and Manage the Performance of the Retail Bank Non-Exempt Employees

Partner with Branch Manager to conduct sales management routines

including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.

Provide onsite leadership and motivation, as well as direct the

daily work of a minimum of 2-4 retail bank employees.

Make recommendations and decisions regarding employee hiring,

compensation, work schedule, promotion and discipline.

Implement operating procedures and protocols.

Train and develop bank team members for their current and future

roles.

Assist with Growth of Retail Bank Net Income

Recommend and provide accounts, loans, and services that address

clients financial needs.

Assist Bank Manager to achieve budgeted bank targets for growth of

deposits and loans as well as non-interest income.

Control bank expenses as appropriate.

Demonstrate operational soundness to minimize risk exposure and to

maintain quality production.

Proactively make referrals to bank partners that result in

additional revenue to the bank.

Ensure Consistent Delivery of a Superior Customer Experience

Demonstrate excellent customer service skills and ensure same by

retail bank team.

Assist Bank Manager to create a welcoming, engaging, professional

environment for clients and your team to experience.

Proactively resolve client issues and ensure follow-through by

retail bank team.

Perform teller duties as needed.

Approve transactions for other employees within your assigned

authority limit.

Demonstrate Compliance with Applicable Laws and Regulations

Understand and follow applicable laws and regulations for your

job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.

Follow deposit account opening procedures and internal

suspicious activity referral requirements and processes, as appropriate for this position.

Actively work with clients to understand each clients normal

account activity, as appropriate for this position.

Complete periodic compliance training.

Assist Bank Manager to ensure adherence to aforementioned points

by bank team.

Perform other duties as assigned or required.

::: {align="left"} :::

::: {align="left"} Required Skills & Education :::

High School Diploma or equivalent

Previous banking experience preferred

Excellent interpersonal, verbal, and written communication skills

Computer proficiency in Windows-based systems

Ability to maintain a high degree of confidentiality

Strong attention to detail and organizational skills

Capable of working with a team to determine solutions

Ability to travel to Wichita, KS during first week of employment for

required week-long training

::: {align="left"}

Who we are

Equity Bank, a full-service, \$5 billion community bank, is based in Wichita, Kansas, with 72 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.\ \ At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. Were searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.\ \ Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

Whats in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

Health, Dental & Vision I :::

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