Call Center Representative

Robert Half • Brea, CA • 14h ago

Description

Join a compassionate and dedicated healthcare team as a Medical Call Center Representative in Brea, CA. We're looking for an organized and empathetic professional who thrives on providing excellent customer service in a fast-paced, patient-focused environment. This position is ideal for someone with strong communication skills and a passion for helping others navigate their healthcare needs.

Answer inbound and outbound calls from patients, healthcare providers, or insurance representatives in a timely and professional manner.

Schedule and confirm patient appointments while verifying and updating patient demographics and insurance information.

Provide accurate and helpful information regarding office policies, available services, and general inquiries.

Address and resolve patient concerns or route calls to the appropriate department when necessary.

Manage communication with clinical staff to coordinate patient care and ensure continuity of service.

Document detailed notes from patient interactions in the Electronic Health Record (EHR) system.

Adhere to HIPAA regulations and company protocols to maintain patient confidentiality.

Requirements

High school diploma or equivalent required.

Previous experience in a high volume call center or healthcare environment preferred; familiarity with medical terminology is a plus.

Proficient in Electronic Health Records (EHR) systems such as Epic, Cerner, or similar.

Outstanding communication and interpersonal skills with a focus on patient-centered service, and proven data entry skills.

Demonstrated ability to multi-task and manage time effectively in a fast-paced environment.

Proficiency in Microsoft Office Suite and general office equipment.

Understanding of healthcare insurance policies and billing processes is an advantage.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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