PURPOSE/POSITION SUMMARY: Serves as a tech support and technical sales representative for the HUG Hydronics system. Contributes to supporting customers on the phone, in the field, technical sales, system layout, and training on HUG products. DUTIES & RESPONSIBILITIES: Essential and other important duties & responsibilities include, but are not limited to, the following: Job Specific Duties: Technical Support: Assist with product selection of heaters and accessories Answer calls, emails, and other requests from customers looking for technical help on systems Travel in local area to install, support, troubleshoot, and repair systems Maintain accurate records of customer interactions in HUG documentation systems Track customer issues to close customer cases in ERP/CRM system Provides input to the customer support plan & documentation Participate in customer technical trainings Work with other staff to develop great on-line training materials Suggest improvements in products and quality processes Possibly: get trained in installation of water heaters and boilers and perform installations at customer sites. Work on Pex Layouts and other related design services for customers Evaluate and test new products or systems for customers Sales Support: Help with sales fulfillment process Help man sales events to support sales staff Lend expertise to developing customer quotes for less common situations Works with sales to support customers and sales processes Suggests improvements in sales process Any other activities as assigned. Education/Licenses/Certifications & Experience Required Technical inclination and trainability Capable with hand tools and basic wiring Experience and/or familiarity in the construction or HVAC industry is strongly desired Computer skills for using email, Google docs, word processing and spreadsheets Ability to balance internal and external customer requirements Physical Demands: Ability to travel, sit/stand and work at computer/desk for extended periods of time Ability to lift 45 lbs Ability to work on feet to install equipment