Concierge, Full-Time

Spanish Peaks Mountain Club • Healdsburg, CA • 3w ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

Concierge

SUMMARY

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest's stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Greeting guests with friendly and sincere welcome

Providing information and assistance to guests regarding city and hotel attractions or points of interest

Booking reservations for guests both within the resort and at outside facilities

Properly logging guests requests and performing follow up with guests

Familiarizing oneself with each day's arrival and group activities

Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary

Ensuring any incoming and outgoing packages are logged and delivered appropriately

Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor

QUALIFICATIONS

College degree preferred

Minimum of two years' experience in an upscale hotel preferred

Minimum of two years' experience in customer service

Excellent telephone etiquette

Exceptional guest recovery skills

Excellent organizational and time management skills

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Must possess a positive attitude

Must be willing to participate in a learning environment

Must integrate company values throughout all interactions

Must be able to quickly and effectively adapt to using new software products

Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale* for this position is $27.43.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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