Customer Service Representative

TEKsystems • Schaumburg, IL • 15h ago

Description

Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer

Relationship Management (CRM) Tool) and FleetWeb.

Enter customer requests in CRM tool and follow them through to completion

Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue

Respond back to customers on follow up communications related to non-strategic matters as instructed by team

Follow up with customers on requirements to fulfill requests initiated by internal departments

Process customer driven driver/vehicle data changes to include but not limited to:

Associated license and title state changes

License and title requests

Associated transportation requests with moving active vehicles to a new location or in and out of storage locations

Associated divert requests with redirecting on order vehicles to a new location

Mass driver/vehicle uploads

Enrollment of maintenance only vehicles

Vehicle termination requests

Assist with the follow up with internal operational groups and drivers as instructed. on:

Track customer and internal metrics

Create new reports and generate recurring reporting in support of customer requests

Horus

Monday-Friday 8:30am-5:30pm

Skills & Qualifications

-2+ years of customer service experience (Office)

-Strong written and email communication

-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

-Strong computer savvy skills (Will work in multiple databases and monitors)

-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

-Basic Excel (Ability and willingness to learn it)

Strong Typing Skills - typing test required for submittal min 40 wpm

-Achieved a HS Diploma

It is a plus if you have experience on any of these platforms:

-SalesForce

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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