Supply Chain Operations Specialist

Milestone AV Technologies LLC • Dayton, OH • 1d ago

Thank you for your interest in becoming part of the team at Legrand!
GENERAL PURPOSE
The LNCA/AVD Ambassador - Onsite Liaison plays a critical role in ensuring seamless coordination between warehouse operations, customer care, and logistics. This hands-on position is responsible for managing and supporting a range of activities including inventory accuracy, SAP data support, and customer experience. As the onsite point of contact, you will drive operational excellence and white-glove service standards across departments.
DUTIES AND ACCOUNTABILITIES
Oversee the AVD customer returns area. Be the first point of contact for issues that arise in the area
Proactively maintain knowledge of current returns receiving processes and procedures to provide back-up support as necessary
Visually inspect returned materials and determine disposition
Responsible for managing large stock rotation reviews and ensuring timely and accurate coordination of product returns
Receive product into SAP in order to generate a credit to the customer; complete associated SAP transactions for returned product disposition
Manage FedEx and UPS over-goods and undocumented returns
Conduct regular inventory audits and reconciliation activities to ensure warehouse stock levels are accurate and system data remains reliable.
Foster consistent communication with warehouse supervisors and management to align on inventory, shipping, and return operations.
Serve as the escalation point for transportation and logistics issues, providing rapid solutions and cross-functional coordination.
Educate internal teams on freight and logistics best practices, offering guidance to streamline shipping and returns processes including loading and packing best practices.
Oversee Stock Transport Orders (STOs) and container details, ensuring data accuracy on arrivals, shortages, sales order alignment and damages.
Ensures accurate and timely LIFR coding while identifying and communicating trends and areas for improvement
Coordinate and update incoming container schedules, aligning estimated arrival dates with sales orders to ensure accurate planning and fulfillment
Investigate, document, and resolve freight claims in collaboration with internal teams and carriers.
Serve as the onsite liaison for the Customer Care team, ensuring prompt and effective handling of inquiries and escalations.
Act as the frontline for high-priority customer escalations, delivering premium, white-glove service to resolve issues with urgency and professionalism.
Initiate and assist with the creation, development, and implementation of processes and procedures
Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
Demonstrate our core values of Customers, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
JOB REQUIREMENTS
Essential Knowledge, Skills and Abilities Required:
Excellent interpersonal, oral presentation and written communication skills; professional presence and behavior
Ability to operate/work in a high growth & entrepreneurial environment
Proficient in the use of personal computers, internet and MS Office suite of software including Word, PowerPoint, Excel and Outlook (or related e-mail system)
Ability to work in a team environment, and leverage additional resources as needed
Ability to interpret standards, specifications, procedures, drawings, etc.
Experience with warehouse management systems (WMS), preferably SAP & PKMS.
Strong understanding of SAP modules related to warehouse management.
Experience with supply chain logistics and inventory management.
Excellent communication and collaboration skills.
Ability to analyze data and identify areas for improvement.
Minimum Ed

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