Housecall Providers https://www.housecallproviders.org/
Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.
Our Mission
Improving lives by bringing health care home.
Our Vision
To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.
Our Values
Compassion and respect, authentic relationships, collaboration, courage, social justice.
Diversity Statement
We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.
The quadruple aim is real at Housecall Providers
In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
Job Title
Medical Assistant
Exemption Status
Non-Exempt
Department
Housecall Providers
Manager Title
Primary Care Leadership
Direct Reports
n/a
Requisition #
25018
Pay & Benefits
Estimated hiring range $25.42 - $31.07 / hour, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits
Posting Notes
This role is primarily remote, with the potential to go into the Portland metro area when needed. It offers a flexible schedule with options for either Monday - Friday or 4/10s. Candidates must reside near Portland, Oregon.
Job Summary
This position is responsible for performing a variety of administrative tasks and collaborating with other primary care staff to provider superior care to vulnerable homebound clients.
Essential Responsibilities
Patient Communication
Completes outgoing phone calls to patients after they've been discharged from the hospital to meet regulatory requirements and assist providers in obtaining information prior to visits.
Contacts patients, families, and caregivers per clinician specific instruction. Outreach may include coordination of care, test results, referral information, appointment rescheduling, and documented instructions from the clinician.
Links patient, families, and caregivers with other community resources including HCP social worker to enable continued community- based care and to enhance their quality of life.
Clinical Support
Assists clinicians with referrals to specialists and orders, including but not limited to home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment.
Assists Housecall Providers staff with patients on their panel, provides support to clinical team working with assigned providers.
Works collaboratively with the primary care clinical team to ensure excellent communication and continuity of care.
Assists clinicians with obtaining prior authorizations.
May authorize prescription refills for non-controlled drugs if approved by clinicians or in accordance with Housecall Providers standing orders.
Communicates with primary care clinical team regarding patient hospitalizations and clinician visit requests, or equipment needs.
Sends chart notes, specialist referrals, visit summaries and forms for clinician signatures as requested.
Practice within the scope of certification, as applicable and as required by law and regulation.
Follow Housecall Providers standing orders and protocols to support clinical care of patient.
May be required to go out into the community to collect lab specimens or administer vaccines.
Documentation and Other Duties
Documents all patient interaction and support activities in an appropriate and timely fashion to maintain patient's medical record.
Maintains patient/family confidentiality in compliance with HIPAA laws.
Learns and provides back-up coverage for reception, care coordination, DME, and office assistant responsibilities.
Organizational Responsibilities
Perform work in alignment with the organization's mission, vision and values.
Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization's strategic goals.
Adhere to the organization's policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Experience and/or Education
Required
Medical Assistant or equivalent certification
Minimum 3 years' experience in a medical setting (e.g., primary care, geriatrics, and/or home health/hospice field), including experience with medical records system
Valid driver's license, acceptable driving record and automobile liability coverage or access to an insured vehicle
Knowledge, Skills and Abilities Required
Knowledge
Advanced knowledge of medical terminology, basic patient care, and community resources
Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
Knowledge of HIPAA privacy rules and regulations
Skills and Abilities
Ability to perform clerical functions, patient procedures, and care, and use clinical equipment, materials, and techniques within the scope of certification
Computer skills, including working knowledge of Microsoft Office system
Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors over the phone and in person
Strong interpersonal skills
Ability to work both independently and collaboratively
Ability to take initiative and utilize innovative techniques and ingenuity
Ability to interact with various departments throughout the organization
Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressure to meet deadlines
Strong ability to use good judgment, personal initiative, and discretion to perform job responsibilities
Ability to adhere to organizational standards, policies, and procedures
Ability to work effectively with diverse individuals and groups
Ability to work flexible hours, if needed
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to stand, walk, climb stairs, lift, carry, push, pull and/or pinch small objects, crouch, crawl, reach and/or bend for at least 3 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to operate a motor vehicle
Working Conditions
Work Environment(s): ? Indoor/Office ? Community ? Facilities/Security ? Outdoor Exposure
Member/Patient Facing: ? No ? Telephonic ? In Person
Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.
Equipment: General office equipment and/or mobile technology
Travel: Requires travel outside of the workplace at least weekly; the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
LI-Hybrid
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.
Veterans are strongly encouraged to apply.
We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Visa sponsorship is not available at this time.
