Description
Introduction
Do you want to join an organization that invests in you as an Account Manager? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Account Manager like you to be a part of our team.
Job Summary and Qualifications
The Account Manager role is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others.
What you will do in the role:
Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members.
Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.
Relationship Management
Manage and maintain levels of accounts to include multi location groups, small ASCs, and up to $ 1 Mil in annual spend per group
Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
Provide new account onboarding education to members on a GPO supply chain opportunities and compliance.
Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system.
Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract.
Understanding of risk in member base and how to offset potential threats
Account Health
Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership.
Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
Complete project-based initiatives that support membership and distribution accuracy and maintenance.
Performs other duties as assigned
What qualifications you will need:
Bachelor's Degree - Preferred
High School Graduate/Equivalent - Required
3+ years of experience ein customer service and/or relationship building - Required
Or equivalent combination of education and/or experience
In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Account Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
