Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Regional Account Manager - Life Sciences / Pharma will be responsible for the sophisticated strategic relationship management and account development strategies for Strategic Meeting Management Program in Healthcare and Pharma client industries. Responsible for strategic direction at a solution level and at a client/client portfolio level that drives client retention, revenue and profitability growth. This person will lead the client strategic meetings management relationship and associated strategies. Provides comprehensive leadership to their pharmaceutical client, leading all aspects of sourcing and planning of programs, providing client and team support and training, and leading special projects.
*Ideal candidate is in the Eastern Time Zone
What You Will Do:
Client Account management :
Responsible for client retention, contract management, revenue growth, profitability, expansion and overall account performance.
Oversee the strategic direction of the client's meetings management program including providing thought leadership into the strategic plan, program goals and quarterly business reviews
Partner with meetings operational teams, Travel, Card and other partners to deliver a comprehensive global relationship plan for the client.
Act as the main point of strategic leadership/relationship contact coordinating the overall components of the meetings business and driving strategic development of the program
Develop the client growth strategy inclusive of consulting engagements, up sell/cross-sell of additional event engagements or program expansion strategies
Handle profitability of client portfolio (revenue, margin and receivables)
Financial Management :
Reviews and approves monthly client financial settlement summaries.
Monitors direct/indirect reports in order to achieve the highest profitability on assigned account by tracking labor, invoicing on a timely basis, updating reporting systems, collecting commissions, and understanding profit points within their programs.
Strategize, analyze, forecast, implement and run financial and operational measures to supervise results and ensure operational profitability.
Relationship Management:
Provides meeting industry and product subject matter expertise from the pre-proposal stage to proposal qualification/development/delivery.
Resolves customer inquiries which have been brought up, and coaches direct/dotted line reports to research and resolve customer inquiries.
Process Management :
Coordinates with other Amex GBT leadership to prepare short and long-range project and financial forecasts.
Ensures the account implementations and start-ups are successful based on client feedback and agreed upon measurements.
Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded.
Outlines strategy and communication plan for assigned group.
People Management :
Builds and encourages a positive and open work environment.
Ensures teams are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration.
Evaluates staffing models to ensure appropriate staffing levels are in place.
Conducts one-on-one meetings on a regular basis and ensures the PMP process is enhanced.
What We're Looking For:
Bachelor's degree preferred. MBA a plus
5-7 years of business experience
Minimum of 5 years Corporate Meetings Management industry experience. Minimum of 2 years of Client management experience, via account management or operations
PHARMA Experience is a must
Working knowledge of Cvent
Strong knowledge business financials, contracts and service levels Excellent interpersonal and communications skills and experience at managing client expectations
Travelling on regular basis can be required, 20%
Location
United States
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
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