IT Helpdesk Tech

TEKsystems • Florham Park, NJ • 2d ago

Description

We are seeking a skilled and customer-focused Help Desk Technician to join our IT team. This role is responsible for providing deskside and remote technical support to end-users, ensuring efficient operation of systems, networks, and applications. The ideal candidate will have hands-on experience in deskside support, application troubleshooting, network management, data backup and recovery, and server maintenance.

Key Responsibilities:

Provide first and second-level support for hardware, software, and network issues via phone, email, chat, or in-person.

Troubleshoot and resolve desktops, laptops, printers, mobile devices, and peripheral equipment problems.

Install, configure, and maintain end-user systems and applications, including business-critical software.

Assist in managing user accounts, permissions, and security settings in Active Directory and other platforms.

Perform routine server maintenance tasks, including patching, monitoring, and basic administration.

Support LAN/WAN infrastructure, including switches, routers, wireless access points, and VPN connectivity.

Execute scheduled backup and recovery processes, ensuring data integrity and availability.

Maintain detailed records of support requests, issues, and resolutions in the ticketing system (e.g., ServiceNow, Jira, etc.).

Collaborate with other IT staff to escalate and resolve complex technical issues.

Assist with IT asset inventory, lifecycle management, and procurement.

Participate in on-call rotation and provide after-hours support as needed.

Dynamics 365 Experience a plus

Skills

Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting

Additional Skills & Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

2+ years of experience in a Help Desk or Deskside Support role.

Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise applications.

Familiarity with Active Directory, DNS, DHCP, TCP/IP, and basic networking concepts.

Experience with backup solutions (e.g., Veeam, Acronis, Windows Server Backup).

Understanding of server hardware/software environments and basic troubleshooting.

Excellent problem-solving, communication, and customer service skills.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florham Park,NJ.

Application Deadline

This position is anticipated to close on Jun 21, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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