Fraud Investigator
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Fraud Investigator
Salary
$50,624.00 - $82,557.00 Annually
Location
23510, VA
Job Type
Permanent Full-time
Job Number
13057
Department
Human Services
Division
Division of Social Services
Opening Date
06/10/2025
Closing Date
6/15/2025 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk's Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.
The NDHS is currently seeking a Fraud Investigator. The primary role of the Fraud Investigator is to conduct investigations associated with suspected cases of Benefit Program fraud. The duties involve evaluation of suspected fraud case referrals, completion of investigations necessary to determine a degree of fraud, determination of suitability of case for legal prosecution, preparation of necessary reports, testifying as required, calculation of overpayments, and development and monitoring of repayment schedules. The Fraud Investigator must be able to work in a fast-paced environment, comprehend and apply both federal and state program policies, and exhibit strong interpersonal skills and self-motivation. The work is performed under the general supervision of the Fraud Supervisor.
Department Hiring Salary Range: $50,624 - $58,217
Essential Functions
Essential functions include but are not limited to:
It is the primary role of the Fraud Investigator to conduct investigations associated with suspected cases of Benefit Program fraud. The duties involve evaluation of suspected fraud case referrals, completion of investigations necessary to determine a degree of fraud, determination of suitability of case for legal prosecution, preparation of necessary reports, testifying as required
Gathers evidence and information by conducting interviews, field visits, surveillance, and interagency computer checks, and corresponding by mail, fax, and telephone.
Reviews referrals case records and evidence by evaluating referrals, examining all available pertinent agency records, determining whether policies, regulations, and laws have been followed, and documenting the investigative process.
Performs related duties by calculating overpayments, entering records in appropriate data systems, writing reports, preparing evidence for presentation, readying self and witnesses for testimony and consulting with attorneys and probation officers.
Education/Experience
Work requires broad knowledge in a general profession or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. Bachelor's degree in human services related field from an accredited college or university or equivalent in education and experience is preferred.
One year experience in investigations or eligibility.
Additional Information & Requirements
Work Location: 741 Monticello Ave, Norfolk, VA 23510
Work Hours: 40 hours per week
Signing Bonus: This position is eligible for a one-time $5000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2500 upon completion of 60 days of employment, and $2500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
03
Do you possess a Bachelor's degree in social work, human services, or related field?
Yes
No
04
How many years of experience do you have conducting investigations
No Experience
Less than 1 year of experience
1-2 years of experience
3-4 years of experience
5 or more years of experience
05
Please describe your experience conducting investigations in detail. If no experience, please @type N/A.
06
Are you a current City of Norfolk employee?
Yes
No
07
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
08
How many years of experience do you have conducting eligibility determination in a social services or court environment?
No Experience
Less than 1 year of experience
1-2 years of experience
3-4 years of experience
5 or more years of experience
09
Please describe your experience conducting eligibility determination in a social services or court environment. If no experience, please @type N/A.
10
Do you have direct experience reading and interpreting various laws, policies and procedures, codes, reports and records? If you posses the experience, please describe your experience reading and interpreting various laws, policies and procedures, codes, reports, and records. If no experience, please @type N/A.
11
Do you have experience creating reports, summaries, letters, and documents? If you do posses experience, please provide descriptions of reports, summaries, letters, and/or documents that you have created. If no experience, please @type N/A.
12
Please select the option(s) that reflects your experience gathering evidence and information.
No Experiences
Interviews
Field Visits
Surveillance
Computer Checks
13
Do you have experience reviewing case records and evidence for courts or social services agencies?
Yes
No
14
If you answered "Yes" to the previous question, please describe your experience reading and interpreting various laws, policies and procedures, codes, reports, and records. If no experience, please @type N/A.
15
Do you have experience creating reports, summaries, letters, and documents?
Yes
No
16
If you answered "Yes" to the previous question, please provide descriptions of reports, summaries, letters, and/or documents that you have created. If no experience, please @type N/A.
17
Please select the option(s) that reflects your experience gathering evidence and information.
Interviews
Field Visits
Surveillance
Computer Checks
No Experience
18
Do you have experience reviewing case records and evidence for courts or social services agencies?
Yes
No
19
Do you have experience with the following job duties in a social services or court environment?
No Experience
Calculating overpayments
Entering records into data systems
Preparing evidence for presentation
Preparing self, staff, and witnesses for testimony
Consulting with attorneys and probation officers
20
Do you currently reside in Norfolk?
Yes
No
21
Are you a current or previous City of Norfolk employee?
I am a current City of Norfolk employee
I am a previous City of Norfolk employee
I am not a previous or current City of Norfolk employee
22
Please acknowledge that you understand the hiring range for this position is $50,624 - $58,217.
I acknowledge that I am aware of the salary range offered for this position.
23
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
24
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
I have been convicted of a felony
I have been convicted of a misdemeanor
I have been convicted of a felony and a misdemeanor
I have not been convicted of a felony or a misdemeanor
25
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
26
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Yes
No
27
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
28
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
Employer
City of Norfolk
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