Customer Service Representative

Summit Electric Supply • Mount Juliet, TN • 3d ago

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.

THIS ROLE WITH BE AT A CUSTOMERS WAREHOUSE FACILITY IN NASHVILLE

Role Summary:

The Customer Service Representative / Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Exceptional service to external and internal customers is critical to the success of a counter associate. Must effectively partner with customer service representatives and warehouse associates as needed to maintain levels of excellence throughout Summit.

Essential Job Functions

Meeting and exceeding customer expectations both over the phone and in person when fulfilling orders and helping with products

Refills inventory with additional stock as necessary to insure highest level of customer satisfaction and choice

Assists customer service representatives as well as warehouse associates at times when additional assistance is needed to meet customer demand

Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer.

Ensures counter area and other areas of store are neat, clean, and always stocked

Performs other related duties as assigned and as necessary depending on the location

Essential Qualifications and Experience:

Extensive SAP experience

Forklift experience preferred, but not needed

Order entry, inventory management, cycle counts, etc

Product knowledge for the electrical industry

Microsoft Excel

Strong external and internal customer service orientation

Excellent interpersonal and communication skills, oral and written

Unwavering commitment to Summit values and mission

Strong ability to organize and manage multiple priorities

Ability to effectively adapt to change and thrive in a stimulating, fast paced environment

"Do whatever it takes" attitude and approach

Possess selfless team player approach

Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts

High school diploma or GED

Beneficial Skills and Experience:

Experience in the electrical distribution industry

Previous experience in the Summit Warehouse is preferred.

Ability to perform duties with minimal supervision or guidance

Physical Challenges

Ability to lift 50+ lbs on a regular and consistent basis

Ability to operate standard warehouse equipment

Ability to climb stairs

Ability to stand for long periods of time

Pre-employment assessments, drug, and background screens are administered.

Professional appearance required.

Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!

Be a part of the Summit Electric family with room to grow and excel!

Not sure if this position is right for you? Click here (https://jobs.smartrecruiters.com/oneclick-ui/company/116349975/job/1365519130/publication/0?lang=en&sid=) to submit your information to our recruiting team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

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