Remote Front Desk Clerk

ARCO PUBLICIDAD LLC • San Juan, PR • 5d ago

Job Summary:The Remote Front Desk Clerk is responsible for managing customer interactions and providing exceptional service from a remote location. This role includes handling inquiries, processing transactions, and performing administrative duties to support the smooth operation of the front desk.Key Responsibilities:Customer Interaction:Answer incoming calls, emails, and chat messages from customers in a professional and courteous manner.Provide information about the company's services, policies, and procedures.Address and resolve customer inquiries and issues promptly.Administrative Support:Maintain accurate records of customer interactions and transactions.Assist with scheduling appointments and managing calendars.Process payments, refunds, and other transactions as needed.Communication and Coordination:Coordinate with other departments to resolve customer issues and fulfill requests.Relay important information to customers and internal teams effectively.Follow up with customers to ensure their needs are met and their questions are answered.Data Entry and Documentation:Update and maintain customer databases and records.Prepare and submit regular reports on front desk activities and customer interactions.Ensure all documentation is accurate and up-to-date.Problem Resolution:Identify and escalate complex issues to the appropriate personnel or supervisor.Use problem-solving skills to find effective solutions to customer concerns.Follow established protocols and procedures to handle customer complaints.General Duties:Perform additional administrative tasks as assigned by the supervisor or manager.Participate in team meetings and training sessions to stay updated on company policies and procedures.Contribute to a positive and collaborative team environment.Qualifications:Education: High school diploma or equivalent required; associate or bachelor's degree preferred.Experience: Previous experience in a front desk, receptionist, or customer service role.Skills:Excellent verbal and written communication skills.Proficiency in using office software, customer service platforms, and CRM systems.Strong organizational and multitasking abilities.Attention to detail and accuracy in data entry and documentation.Personal Attributes:Customer-focused with a positive attitude.Ability to work independently in a remote setting.Reliable and self-motivated.Adaptable to changing work environments and customer needs.Working Conditions:This is a full-time remote position.Must have a reliable internet connection and a quiet, dedicated workspace.Standard office hours with potential for occasional overtime.May require occasional virtual meetings outside of standard hours.Application Process:To apply for this position, please submit your resume and a cover letter ARCOPUBLICIDADLLC@outlook.com . We look forward to reviewing your application.Benefits:Competitive Salary: We offer a competitive salary based on experience and qualifications.Health Insurance: Comprehensive health, dental, and vision insurance plans.Retirement Plans: 401(k) with company match to help you plan for your future.Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.Remote Work Stipend: Monthly stipend to cover home office expenses such as internet and office supplies.Professional Development: Opportunities for training, workshops, and continued education to advance your career.Employee Assistance Program: Access to counseling and support services for personal and work-related issues.Wellness Programs: Initiatives and resources to support your physical and mental well-being.Flexible Schedule: Ability to work flexible hours to maintain a healthy work-life balance.Inclusive Environment: A supportive and inclusive company culture that values diversity and encourages collaboration.

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