Patient Accounts Resolution Representative - Remote in MN or WI

UnitedHealth Group • Minneapolis, MN • 3h ago

Opportunities at Optum, in strategic partnership with Allina Health . As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one.

We offer 6 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

If you are located within the state of Minnesota OR Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies

Educate customers regarding the availability of receiving invoices and remitting payments through online applications

Resolved concerns related to patient balances on their accounts

Handles inbound calls

Routes accounts for review and resolution

Provides accurate information and facilitates resolution to customer and third - party inquiries while representing the organization

Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately

Processes patient mail

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR older

1+ years of call center experience in a healthcare billing OR medical insurance setting

1+ years of working with EOB (explanation of benefits) experience

Knowledge of CPT (Current Procedural Terminology) and / OR medical claims processing

Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications

Ability to travel to 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up equipment on day one

Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST from Monday - Friday

Preferred Qualifications:

2+ years of medical insurance experience

Bilingual fluency in English and Spanish

Epic OR other EMR experience

Experience in healthcare billing

Experience in working with various insurance companies

Telecommuting Requirements:

Reside within the state of Minnesota OR Wisconsin

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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