Customer Service Consultant

First Supply, LLC • Champlin, MN • 5h ago

Customer Service Consultant Location US-MN-Champlin | US-MN-South St. Paul Job ID 2025-4425 Type Regular Full-Time # Positions 1 Category Customer Service Overview First Supply is seeking an exceptional Customer Service Consultant with a plumbing or HVAC background to enhance our team of dedicated professionals in the Twin Cities market. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY! Responsibilities Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product Quickly and effectively find creative ways to meet customer's needs Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives Recommend products and provide service to customers, based on customer's specific needs Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues Meet customers to demonstrate and explain features of products; and instruct customers in use of products Prepare and present quotations to meet customer needs Accurately enter customer sales orders onto the business system Ensure product orders are shipped in a timeframe to meet customer's needs Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships Identify and develop profitable new sales opportunities Contact or visit potential customers to evaluate their needs, and promote the sale of products and services Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems Identify trends in customer satisfaction or dissatisfaction and make recommendations Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed Attend sales and product review meetings Attend training programs as required Keep records as required Other duties as assigned by the General or Department Manager Qualifications Two years of related experience or equivalent training in trade fields Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC) Computer knowledge and skills with the ability to learn First Supply LLC's business system Ability to assess customer needs and provide customer satisfaction Ability to communicate information and ideas effectively with customers by telephone and in person Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment. Ability to read, speak, understand, and write English. Ability to add, subtract, multiply and divide all units of measure. Attendance on a regular and consistent basis. First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more! About First Supply First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales. First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands! First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver's license and a driving record which meets underwriting standards.

Similar Jobs

Senior Manager - Operational Excellence

Daikin Applied • Plymouth, MN • 5h ago

Management & Administrative

Make your mark at the world's largest HVAC company Daikin Applied is seeking a Senior Manager - Operational Excellence! In this position, you will provide management, direction and guidance in the development, implementa...

5h ago

Go to Apply

Project Manager (multiple positions available)

Buhler Inc • Plymouth, MN • 5h ago

Management & Administrative

Buhler Inc. seeks a full-time Project Manager (multiple positions available) based in Plymouth, MN. The primary duty of the Project Manager is to organize, plan, and execute projects for installation of food processing e...

5h ago

Go to Apply

Customer Service - Program Lead-onsite

Data Recognition Corp • Maple Grove, MN • 5h ago

Management & Administrative

DRC is one of the largest educational assessment and curriculum/instruction companies in the industry. Summary: This position serves as the primary point of contact for product support of all online, software, and web-ba...

5h ago

Go to Apply

Stock Clerk

Coborn's, Incorporated • Elk River, MN • 5h ago

Management & Administrative

Company Introduction If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer locat...

5h ago

Go to Apply

Customer Service Rep Sr

Cretex Medical Component and Device Technologies • Brooklyn Park, MN • 5h ago

Management & Administrative

Overview About Cretex Medical Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection...

5h ago

Go to Apply

Vice President and General Manager

Applied Industrial Technologies • Brooklyn Center, MN • 5h ago

Management & Administrative

The VP & General Manager - Midwest will act as the leading executive for Applied Automation's business, Automation, Inc in the Midwest. This position provides oversight for currently existing offices, in all business...

5h ago

Go to Apply

Warehouse Clerk $20/hr START NOW, NO INTERVIEW

Aerotek • Plymouth, MN • 5h ago

Management & Administrative

Job Title: Warehouse Associate Job Description This position involves working in various areas within the warehouse, including picking empty bins from production lines and replenishing supplies. The role requires lifting...

5h ago

Go to Apply

FHE Field Service Technician II

Westinghouse Electric Company • Shoreview, MN • 6h ago

Management & Administrative

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to i...

6h ago

Go to Apply

Manufacturing Project Manager

Twin City Staffing LLC • Shoreview, MN • 15h ago

Management & Administrative

Twin City Staffing is hiring a highly skilled manufacturing project manager for a cutting-edge facility specializing in scientific and medical applications. If you thrive in a technical environment and enjoy leading comp...

15h ago

Go to Apply

Account Manager

Insight Global • Plymouth, MN • 1d ago

Management & Administrative

Job Description The Account Manager is responsible for growing a portfolio of existing accounts as well as supporting the onboarding of new accounts. The Account Manager will develop and implement account plans and forec...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.