Manager, Products (Remote)

AF Group • Lansing, MI • 13h ago

SUMMARY: The Manager, Products is responsible for collaborating with operations stakeholders, software development and external clients to define and prioritize the Product Vision and Roadmap. This position applies agile principles to deliver innovative product solutions. RESPONSIBILITIES/TASKS: Leads and drives product planning; oversees development and implementation. Manages a team of product-focused professionals, establishing & implementing metrics to drive high performance and efficiency. Establishes and maintains product portfolio and representation of the portfolio for sales, segment leadership, and the Product Community. Uses market research and user input to identify product gaps and opportunities to improve and optimize. Engages with sales, account management, internal operations, software development and key market stakeholders to define product needs and innovation opportunities. Assists with pricing for each product; tracks and reports profitability margins at the product and customer level. Assists with the development of clear documentation, user manuals, training materials and business process flows that explain how our technical solutions and business processes are executed. Trains internal operations teams and external customers on solutions and business processes. Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies. Researches cause and makes recommendations. Responsible for balancing workload to optimize the effectiveness of the department. Evangelizes and upholds agile practices and methodologies. Evaluates customer requests for capabilities, industry drivers, and competition to determine product priorities. Evaluates regulatory changes to determine how they should be accommodated in business unit's products. Leads key product definition, prioritization, and launch decisions. Leads product strategy and scope decisions based on internal and external factors. DIRECTION EXERCISED: Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring, terminating, and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION: Bachelor's degree in Marketing, Computer Science, or a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged. EXPERIENCE: Seven (7) years experience of progressive responsibility in a relevant industry with demonstrated technical knowledge that provides the necessary knowledge, skills and abilities required. Three (3) years supervisory or lead experience in healthcare or property & casualty insurance required. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Knowledge of SDLC. Strong knowledge of Health Insurance plan specifications or Property & Casualty Insurance. Ability to create business cases, taking into consideration market demand, competitive pricing, cost to build, and cost to operate. Ability to prioritize and organize effectively. Excellent story writing and story splitting skills. Critical thinking and analytical skills. Excellent communications skills. Working knowledge of Lean and Agile values, principles, and practices. Must have collaborative attitude and innovative mindset. * Must demonstrate leadership ability and team building skills to effectively supervise

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