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Account Operations Manager

CBRE • San Jose, CA • 2h ago

Job ID

223416

Posted

05-Jun-2025

Service line

Advisory Segment

Role @type

Full-time

Areas of Interest

Property Management

Location(s)

San Jose - California - United States of America

About The Role:

As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.

This job is within the Property Management job function. They are responsible for running the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and develop the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Promote organizational capabilities and identify sale opportunities to potential clients.

Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.

Handle account programs that strive to ensure safety and compliance with national, state, and local codes and regulations.

Assist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.

Lead ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.

Monitor the efficiency of maintenance efforts for facilities, ensuring work is completed under account critical metrics.

Responsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the client.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own job and it integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mentality.

Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Operations Manager position is $120,000 annually and the maximum salary for the Account Operations Manager position is $130,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE

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