Inside/Outside Parts Sales

DIESEL MACHINE SERVICE INC • Amherst, WI • 1w ago

JOB REQUIREMENTS: Receive and fill telephone orders for parts. Fill customer orders from stock, and place orders when requested items are out of stock. Receive payment or obtain credit authorization. Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. Prepare sales slips or sales contracts. Determine replacement parts required, according to inspections of old parts, customer requests, or customers\' descriptions of malfunctions. Assist customers, such as responding to customer complaints and updating them about back-ordered parts. Locate and label parts, and maintain inventory of stock. Mark and store parts in stockrooms, according to prearranged systems. Pick up and deliver parts. Discuss use and features of various parts, based on knowledge of machines or equipment. Examine returned parts for defects, and exchange defective parts or refund money. Maintain and clean work and inventory areas. Manage shipments by researching shipping methods or costs and tracking packages. Advise customers on substitution or modification of parts when identical replacements are not available. Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. Repair parts or equipment. Becoming a welcomed visitor to the customer\'s place of business by providing a value-added experience with regular customer visits Getting to know the customer, the customer\'s business and the needs of that business Responding to customer parts requests quickly Identifying customer needs and opportunities that will produce additional sales The presentation of new items or services during each visit Contentious customer service including problem identification and concern resolution Accurate and timely maintenance of activity and sales reports Periodic delivery of light parts when logistically advantageous or to address customer need Ensuring that company vehicles present a professional appearance and are properly maintained ** OTHER EXPERIENCE AND QUALIFICATIONS: Excellent communication skills, including an awareness of others and an effective listening ability The ability to create and deliver sales presentations in an efficient and professional manner An appreciation of the sales process, including the ability to answer objections and ask for the sale The ability to address customer concerns diplomatically, react professionally and identify solutions The ability to learn and consistently follow sales, presentation and administrative procedures The qualities required to work unsupervised via effective time and schedule management Honesty and integrity A valid drivers license and the ability to pass an insurance background check Basic PC access skills and basic understanding of PC systems The knowledge and ability to apply basic mathematics The ability to communicate via written messages, including neat, legible handwriting An ability to manage detail, as in the creation of schedules and maintenance of appointments Organizational abilities to create and execute structured customer contacts Elements that are preferred, but not required for Outside Sales position are: A High School degree or equivalent Mechanical aptitude or experience in heavy duty and truck parts and mechanics Previous sales experience, particularly in a truck dealership or truck aftermarket environment Formal education or training courses in selling process and techniques An ability to recognize opportunities for process and operational improvement A comfort level with constant travel by automobile or light truck in all weather conditions An energy level that will support constant daily travel and the visiting of multiple locations The ability to occasionally lift at least 50 pounds, unaided The ability to periodically work beyond the scheduled 8-hour shift, as directed by the parts manager ** APPLICATION INSTRUCTIONS: Apply In Person: Come to the last door of the building to the Engine Parts Department. Ask for Scott or Adriena. E-Mail a Rsum: alehman@westmancompany.com Call For Appointment: Ask for Scott or Adriena when calling.

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