Customer Service Manager

Aston Carter • Sarasota, FL • 1w ago

Job Title: Immediate Customer Service Manager

Job Description

The Customer Service Manager oversees the customer service department, ensuring that all customer interactions are managed effectively and that the department aligns with company standards and goals. This role involves developing strategies to improve customer satisfaction, managing the customer service team, and ensuring that customer-related processes are streamlined and responsive to the needs of a manufacturing environment.

Responsibilities

Lead, manage, and develop the customer service team by setting performance goals, providing guidance, and conducting regular evaluations to ensure effective performance.

Develop and implement strategies to enhance customer satisfaction, including the establishment of service standards and continuous improvement of customer support processes, particularly in relation to manufacturing timelines and product quality.

Oversee the resolution of customer complaints and issues, especially those related to manufacturing defects, delivery delays, or product specifications, ensuring timely and effective responses to maintain positive customer relationships.

Monitor the performance of the customer service team and department, analyzing key metrics to identify areas for improvement, especially those impacting the manufacturing process, and implementing necessary changes.

Organize training and development programs for customer service representatives, particularly in understanding manufacturing processes, product specifications, and quality control, to ensure consistency in customer interactions.

Identify and implement improvements to customer service processes, ensuring efficient operations and alignment with company goals, particularly in relation to manufacturing efficiency and product quality.

Collaborate with other departments, including manufacturing, sales, technical support, and marketing, to ensure that customer service initiatives are cohesive and contribute to the company's overall strategy.

Essential Skills

Proven experience in customer service management, particularly in a manufacturing environment, with a track record of leading teams and improving customer satisfaction.

Strong leadership skills with the ability to manage and develop teams effectively.

Excellent communication skills, capable of conveying information clearly and handling customer interactions professionally.

Strong problem-solving skills, able to handle customer complaints related to manufacturing and resolve issues efficiently.

Ability to analyze customer service metrics and implement improvements to processes and strategies, particularly those that impact manufacturing.

Additional Skills & Qualifications

Supervisory skills

Leadership development

Process improvement

Customer satisfaction enhancement

Performance monitoring

Training development

Work Environment

This position is based onsite, providing direct interaction with the manufacturing environment to ensure seamless customer service operations.

Pay and Benefits

The pay range for this position is $100000.00 - $100000.00/yr.

Need to get benefits packet then I will upload the information here.

Workplace Type

This is a fully onsite position in Sarasota,FL.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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