Device Associate I, Appstore

Amazon • Tennessee, Tennessee • 1w ago

Description

Amazon is looking for a Device Associate - I for the Amazon Appstore Selection Quality Services (ASQS) team.

The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices.

The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices.

ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but not limited to,

APPLICATION TESTING: Conduct comprehensive testing of submitted applications to ensure they comply with Amazon's policies, guidelines, and quality standards before approval for publishing LIVE to the Appstore Catalog.

POLICY ENFORCEMENT: Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications

CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store.

DEVELOPER RELATIONS: Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices.

CAREER PATH: Device Associate I being the entry level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities.

Key job responsibilities

Test applications on FireOS and similar devices for compatibility and performance

Implement manual testing procedures for devices and applications.

Execute test cases for apps, services, and devices, covering simple and complex features

Document and report bugs, failures, and quality issues using appropriate systems

Monitor issue resolution, adhering to defined SLAs and escalation procedures

Follow standard operating procedures and test methods as defined by the team

Collaborate with peers and managers, seeking guidance when necessary

Meet daily productivity and quality targets, aligning with customer-centric philosophy

Basic Qualifications

EDUCATIONAL BACKGROUND: Graduate in any field of study

TECHNICAL SKILLS: Basic understanding of software manual testing concepts

INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment

Preferred Qualifications

EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance

WORK EXPERIENCE: Little or no prior work experience required, with willingness to learn and apply new skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

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Device Associate I, Appstore

Amazon • Tennessee, Tennessee • 1w ago

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