Business & Revenue Operations Manager

Hidden Level • Syracuse, NY • 15h ago

Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. As we scale, we need someone who can blend Business Operations (BizOps) and Revenue Operations (RevOps) into a single, high-impact role-streamlining systems, aligning teams, and ensuring both day-to-day efficiency and long-term strategic growth.

As we expand, we're looking for a strategic, data-driven operator who has already built or scaled RevOps and BizOps functions in a fast-moving B2B or B2G environment. You've optimized CRM and marketing tools, driven accurate forecasting, and led cross-functional initiatives that measurably improved operational efficiency. You understand federal sales-GSA schedules, IDIQs, FAR/DFARS compliance-and know how to translate complex metrics into clear recommendations for leadership. In short, you're the person who turns fragmented processes into predictable revenue engines and smooth, scalable operations.

Location: Remote - East Coast time zone preferred

Responsibilities:

Revenue Operations (RevOps):

Tech Stack Ownership: You'll design, implement, and optimize CRM (e.g., Salesforce), marketing automation (e.g., HubSpot), customer success platforms, and all associated integrations.

Pipeline & Forecasting: Drive end-to-end pipeline hygiene, revenue forecasting, and quota attainment tracking-ensuring accurate, transparent visibility at every stage.

Performance Analytics: Own KPI analysis (CAC, LTV, churn, sales cycle length, win rates) to pinpoint friction points and recommend improvements that accelerate revenue.

Process Alignment: Create and enforce SLAs, handoff processes, and dashboards that keep sales, marketing, and customer success operating in lockstep from lead to cash.

Pricing & Financial Coordination: Partner with Finance and Strategy to model pricing, discount structures, and quota plans that align with revenue goals.

Compliance Oversight: Ensure all RevOps activities comply with federal acquisition regulations (FAR/DFARS) and ITAR as needed.

Business Operations (BizOps):

Cross -Functional Leadership: Lead high-impact projects (process redesign, cost optimization, new-market entry) that span engineering, product, finance, HR, and other teams.

Strategic Planning Support: Work side by side with executives to refine and execute 12-36 month strategic plans-translating vision into projects, KPIs, and timelines.

Operational Analysis: Analyze headcount planning, budget variances, and vendor performance data to identify inefficiencies and drive solutions (e.g., automation, resource reallocation).

Resource & Budget Management: Track departmental budgets, capital expenditures, and headcount plans. Provide regular updates to leadership and flag deviations early.

Governance & Reporting: Build and maintain OKRs, dashboards, and governance processes that foster transparency and data-driven decision-making across the company.

Continuous Improvement: Document SOPs, run post-mortems, and embed lean principles to create a culture of relentless iteration and efficiency.

Required Qualifications:

Bachelor's degree in business, Finance, Engineering, or a related field.

5+ years of combined RevOps/BizOps experience in fast-paced B2B or B2G organizations (defense, aerospace, or high-tech strongly preferred).

Demonstrated success building or optimizing RevOps functions: CRM design, automated reporting, SLA creation, and forecasting loops.

Deep familiarity with federal sales processes (GSA schedules, IDIQs, FAR/DFARS compliance, Shipley Capture process).

Strong financial acumen: proven ability to model revenue scenarios, analyze P&L drivers, and allocate resources effectively.

Hands-on experience with Salesforce (or equivalent), HubSpot (or similar), and BI tools (Tableau, Power BI, Looker).

Exceptional analytical skills: adept at parsing large datasets, spotting trends, and translating insights into action.

Track record of leading cross-functional teams and delivering projects on aggressive timelines.

Excellent communication: you can distill complex metrics into concise, actionable briefings for executives and front-line teams.

U.S. citizenship required; able to obtain Secret clearance (or higher).

Willingness to travel up to 25% (customer sites, conferences, offsites).

Preferred Qualifications:

Master's degree (MBA, Operations, or related field).

RevOps or Sales Operations certification (RevOps Institute, Salesforce Admin).

Experience in airspace security, RF sensing, or unmanned systems.

Exposure to Lean, Six Sigma, or other continuous-improvement methodologies.

Knowledge of subscription-based pricing models and SaaS GTM motions.

Background in hyper-growth startups or advanced government technology firms.

Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, disability insurance, and potential stock options.

Salary Range : The anticipated salary range for this position is estimated at $118,000 to 142,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Equal Opportunity Employer: Hidden Level is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Security Note: Due to the nature of Hidden Level's technology, only U.S. citizens can be considered for this position.

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