Supply Chain Analyst 4

TEKsystems • Fullerton, CA • 12h ago

Job Summary

The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership analytical and problem-solving skills with a focus on optimizing customer experience improving driver performance and working collaboratively with the Distribution Center and Final Mile Carriers.

Key Responsibilities:

Delivery Operations Management:

o Monitor key performance indicators KPIs such as on-time delivery rates customer satisfaction scores and delivery costs.

o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.

o Develop and implement SOPs Standard Operating Procedures for all delivery operations to ensure consistency and efficiency.

o Participate in frequent ride behinds to complete driver execution audits along with identify opportunities for improvement when on route.

o Validates that 3rd party partners are meeting or exceeding expected service level agreements.

o Acts as centralized escalation and day to day management point of contact for all 3rd party escalated issues.

o Creates consistency of service execution with peers across the network

o Analyze business trends on a daily weekly monthly basis.

o Validates that the open orders/work orders are being and updated by the 3rd Party providers in a timely fashion

Driver Management:

o Conduct performance reviews with Final Mile Carrier provide feedback and address any performance issues.

o Ensure driver compliance with all process requirements related to pre-delivery delivery and post-delivery.

o Evaluate capacity needs based on forecasted volume.

Customer Service:

o Respond to customer inquiries and resolve delivery-related issues promptly and professionally.

o Proactively identify and address customer concerns and complaints.

o Build and maintain strong relationships with customer service operations final mile carriers returns and quality teams.

Technology Innovation:

o Explore and implement new technologies to improve delivery efficiency and customer experience such as route optimization software telematics and mobile delivery applications.

o Stay abreast of industry trends and best practices in last-mile delivery.

Budget Management:

o Identify and implement cost-saving measures.

Team Leadership:

o Lead motivate and develop a high-performing delivery team.

o Foster a positive and collaborative work environment.

Qualifications:

Bachelor's degree in Logistics Supply Chain Management Business Administration or a related field.

5 years of experience in logistics or transportation with a strong focus on last-mile delivery.

Proven experience in managing and supervising delivery teams.

Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement.

Excellent communication interpersonal and customer service skills.

Proficiency in Microsoft Office Suite Word Excel PowerPoint.

Experience with TMS Transportation Management Systems and route optimization software is a plus.

Need to be flexible on hours. Some days in as early as 5:00am. Some days may have to stay as late as 7:00PM

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $30.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fullerton,CA.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

CNC Operator-- Entry Level

Aerotek • Orange, CA • 12h ago

Manufacturing & Warehouse

Job Title: 1st Shift CNC Operator Job Description We are seeking a skilled CNC Operator to join our production team in Orange, CA, manufacturing wooden drawers. The position requires availability for overtime and weekend...

12h ago

Go to Apply

Warehouse Associate

Aerotek • Irvine, CA • 12h ago

Manufacturing & Warehouse

Job Title: Warehouse Associate Job Description A dynamic construction contractor is seeking a dedicated warehouse associate to join their team. The successful candidate will be responsible for loading and unloading truck...

12h ago

Go to Apply

Warehouse/Forklift Operator

Kelly Services • Santa Fe Springs, CA • 12h ago

Manufacturing & Warehouse

Warehouse and Forklift Operator Needed in Santa Fe Springs, CA Monday-Friday 8am-5pm @ $20 hour Long Term/Temp to Hire Must be able to operate the sit down and standup reach forklift Shipping and Receiving Order Pulling...

12h ago

Go to Apply

Warehouse Supervisor

Ferguson Enterprises, LLC. • Anaheim, CA • 1d ago

Manufacturing & Warehouse

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

1d ago

Go to Apply

Warehouse Order Selector

Reyes Holdings • Huntington Beach, CA • 1d ago

Manufacturing & Warehouse

Join the # 1 Beer distributor delivering beverages to your local stores and restaurants! We select, stock, and sell brands such as Modelo, Coors, Heineken, Fireball, VMC and many more! Schedule: Full Time - 5 days per we...

1d ago

Go to Apply

Warehouse Cleaner

ABM Industries • Buena Park, CA • 2d ago

Manufacturing & Warehouse

Overview Job Summary Details: The Cleaner provides the cleaning and upkeep of an assigned area. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee B...

2d ago

Go to Apply

Warehouse Floater Worker

Cargill • Norwalk, CA • 3d ago

Manufacturing & Warehouse

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. This position is in Cargill's protein and salt business, where we provid...

3d ago

Go to Apply

Warehouse Route Driver

Rexel USA • Garden Grove, CA • 6d ago

Manufacturing & Warehouse

Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer. A career wit...

6d ago

Go to Apply

Manufacturing Associate - 4X10 Shift

Stanley Black and Decker • Brea, CA • 6d ago

Manufacturing & Warehouse

Manufacturing Associate Come Build The World With Us! This is the career you've been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collabo...

6d ago

Go to Apply

Warehouse Driver

EMCOR Group • Brea, CA • 1w ago

Manufacturing & Warehouse

Description About Us: Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Bui...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.